From rlpowell@digitalkingdom.org Wed May 10 00:19:37 2006 Received: with ECARTIS (v1.0.0; list llg-board); Wed, 10 May 2006 00:19:37 -0700 (PDT) Received: from rlpowell by chain.digitalkingdom.org with local (Exim 4.61) (envelope-from ) id 1Fdiyj-0000WY-7t; Wed, 10 May 2006 00:19:26 -0700 Date: Wed, 10 May 2006 00:19:25 -0700 To: Robert LeChevalier , llg-board@lojban.org Subject: [llg-board] Re: Refund on overdue order requested [kazper20@hotmail.com: Re: the complete lojban language.] Message-ID: <20060510071924.GN6629@chain.digitalkingdom.org> Mail-Followup-To: Robert LeChevalier , llg-board@lojban.org References: <20060509221559.GJ6629@chain.digitalkingdom.org> <446138DA.1050400@lojban.org> MIME-Version: 1.0 Content-type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <446138DA.1050400@lojban.org> User-Agent: Mutt/1.5.11+cvs20060403 From: Robin Lee Powell Content-Transfer-Encoding: 8bit X-archive-position: 113 X-ecartis-version: Ecartis v1.0.0 Sender: llg-board-bounce@lojban.org Errors-to: llg-board-bounce@lojban.org X-original-sender: rlpowell@digitalkingdom.org Precedence: bulk Reply-to: llg-board@lojban.org X-list: llg-board On Tue, May 09, 2006 at 08:50:34PM -0400, Robert LeChevalier wrote: > Robin Lee Powell wrote: > >Dude wants a refund; have you sent them yet? > > Something weird going on. > > There is no order pending from someone at that email. > > A couple messages ago, there was another email, apparently from > the same guy asking about his order, which included a transaction > number. Eww. > I looked up the transaction number, and we indeed have a > transaction associated with that transaction number, but it is > associated with a different named customer, and a different email > address. The book was to be sent to the customer in Canada, who > has an unverified address, whatever that means. It means very little for our purposes. > Before we would consider canceling the order, I suggest emailing > the address listed in the order highendantiques@rogers.com (David > Smith) as well as asking this Shawn guy wanting a refund asking > him to explain the discrepancy, to make sure that we aren't > abetting some kind of elaborate fraud. (I'm inclined to believe > he's legit since he has the transaction number, but why take > chances when we've never done this before) Agreed. I've sent mail to the original address. > The order was placed on 4/21 which means it has been less than 3 > weeks; I'm not sure why he calls it "overdue", given that it is a > rare order that we get out faster than that Well, yes, but he doesn't know that. I've cancelled orders on the internet that hadn't shipped after 5 days; I consider that kind of turnaround unacceptable for most purposes. Not that I'd expect that in the case of something like the LLG. > - unless someone has indicated they need it urgently. We said to > allow 6-8 weeks on the paper order form, though I don't know if > that made it to your web page version, I don't know that it did either. Apparently not. Added: Our processing time (that is, the time between when you order a book and the time when we ship it) is 2-4 weeks. We are an all-volunteer organization. Please let us know if there is some kind of urgency in your order. > and we both know that I have never tried to accelerate order > fulfillment to the couple day turnaround of full-time ebusinesses. Nor do I think that that level is reasonable in this case. > But on an order to Canada shipped surface mail, I would figure it > would take several days even if I had turned it around relatively > quickly. *nod*. > I have 5 orders for 6 books open at the moment. Weeee! > I'm planning to send orders Thursday (tomorrow if I am lucky, but > not sure - my daughter's leaving on a trip to FL in the AM), so I > haven't in fact sent the order in question. Coolness. > I'll prepare the package along with the rest, but will await your > direction on whether to send it or to cancel the order. Thanks. > It looks like to refund an order, one just goes to the transaction > in question and clicks the refund link, but I have never done it > before. If you want me to do it instead of you, I can try. Matters not at all to me. -Robin -- http://www.digitalkingdom.org/~rlpowell/ *** http://www.lojban.org/ Reason #237 To Learn Lojban: "Homonyms: Their Grate!" Proud Supporter of the Singularity Institute - http://singinst.org/