From matt.mattarn@gmail.com Wed May 10 06:41:16 2006 Received: with ECARTIS (v1.0.0; list llg-board); Wed, 10 May 2006 06:41:16 -0700 (PDT) Received: from wr-out-0506.google.com ([64.233.184.227]) by chain.digitalkingdom.org with esmtp (Exim 4.61) (envelope-from ) id 1FdowA-0001A3-UP for llg-board@lojban.org; Wed, 10 May 2006 06:41:14 -0700 Received: by wr-out-0506.google.com with SMTP id i32so1490222wra for ; Wed, 10 May 2006 06:41:09 -0700 (PDT) DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:to:subject:in-reply-to:mime-version:content-type:content-transfer-encoding:content-disposition:references; b=B1vxhS3uwCaXzMvCk865Z/N6KDovOgg6arafMnbvG4W+qQfW7kg7h7x/HNbYV8Q5fV98GwZzQAExJ1iCpg5vsPBFwZdFyq81ijzWGAGEbgKSyZhvXawnh1jhiVpUkeVHUxolUbwud0rNgwe5+TRNLHwoSRrGT6HKT5ANM4Otho8= Received: by 10.65.150.8 with SMTP id c8mr359051qbo; Wed, 10 May 2006 06:41:09 -0700 (PDT) Received: by 10.65.249.4 with HTTP; Wed, 10 May 2006 06:41:09 -0700 (PDT) Message-ID: Date: Wed, 10 May 2006 09:41:09 -0400 From: "Matt Arnold" To: llg-board@lojban.org Subject: [llg-board] Re: Refund on overdue order requested [kazper20@hotmail.com: Re: the complete lojban language.] In-Reply-To: <20060510071924.GN6629@chain.digitalkingdom.org> MIME-Version: 1.0 Content-type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 8bit Content-Disposition: inline References: <20060509221559.GJ6629@chain.digitalkingdom.org> <446138DA.1050400@lojban.org> <20060510071924.GN6629@chain.digitalkingdom.org> X-Spam-Score: -2.5 (--) X-archive-position: 114 X-ecartis-version: Ecartis v1.0.0 Sender: llg-board-bounce@lojban.org Errors-to: llg-board-bounce@lojban.org X-original-sender: matt.mattarn@gmail.com Precedence: bulk Reply-to: llg-board@lojban.org X-list: llg-board Incidentally, how many copies of CLL do we have left from this print run? Do we still like Lightning Source, given the existence of print-on-demand alternatives such as Lulu.com? -Matt On 5/10/06, Robin Lee Powell wrote: > On Tue, May 09, 2006 at 08:50:34PM -0400, Robert LeChevalier wrote: > > Robin Lee Powell wrote: > > >Dude wants a refund; have you sent them yet? > > > > Something weird going on. > > > > There is no order pending from someone at that email. > > > > A couple messages ago, there was another email, apparently from > > the same guy asking about his order, which included a transaction > > number. > > Eww. > > > I looked up the transaction number, and we indeed have a > > transaction associated with that transaction number, but it is > > associated with a different named customer, and a different email > > address. The book was to be sent to the customer in Canada, who > > has an unverified address, whatever that means. > > It means very little for our purposes. > > > Before we would consider canceling the order, I suggest emailing > > the address listed in the order highendantiques@rogers.com (David > > Smith) as well as asking this Shawn guy wanting a refund asking > > him to explain the discrepancy, to make sure that we aren't > > abetting some kind of elaborate fraud. (I'm inclined to believe > > he's legit since he has the transaction number, but why take > > chances when we've never done this before) > > Agreed. I've sent mail to the original address. > > > The order was placed on 4/21 which means it has been less than 3 > > weeks; I'm not sure why he calls it "overdue", given that it is a > > rare order that we get out faster than that > > Well, yes, but he doesn't know that. I've cancelled orders on the > internet that hadn't shipped after 5 days; I consider that kind of > turnaround unacceptable for most purposes. > > Not that I'd expect that in the case of something like the LLG. > > > - unless someone has indicated they need it urgently. We said to > > allow 6-8 weeks on the paper order form, though I don't know if > > that made it to your web page version, > > I don't know that it did either. Apparently not. Added: > > Our processing time (that is, the time between when you order a > book and the time when we ship it) is 2-4 weeks. We are an > all-volunteer organization. Please let us know if there is some > kind of urgency in your order. > > > and we both know that I have never tried to accelerate order > > fulfillment to the couple day turnaround of full-time ebusinesses. > > Nor do I think that that level is reasonable in this case. > > > But on an order to Canada shipped surface mail, I would figure it > > would take several days even if I had turned it around relatively > > quickly. > > *nod*. > > > I have 5 orders for 6 books open at the moment. > > Weeee! > > > I'm planning to send orders Thursday (tomorrow if I am lucky, but > > not sure - my daughter's leaving on a trip to FL in the AM), so I > > haven't in fact sent the order in question. > > Coolness. > > > I'll prepare the package along with the rest, but will await your > > direction on whether to send it or to cancel the order. > > Thanks. > > > It looks like to refund an order, one just goes to the transaction > > in question and clicks the refund link, but I have never done it > > before. If you want me to do it instead of you, I can try. > > Matters not at all to me. > > -Robin > > -- > http://www.digitalkingdom.org/~rlpowell/ *** http://www.lojban.org/ > Reason #237 To Learn Lojban: "Homonyms: Their Grate!" > Proud Supporter of the Singularity Institute - http://singinst.org/ > > >