Received: from mail.promospot.co.za ([63.143.43.130]:36844 helo=promospot.co.za) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1UNahc-0006w2-Jr for lojban@lojban.org; Wed, 03 Apr 2013 20:19:14 -0700 Received: by promospot.co.za (Postfix, from userid 0) id 0BAE937207C1; Thu, 4 Apr 2013 05:17:07 +0200 (SAST) To: lojban@lojban.org Subject: Great Customer Service - Made Easy Message-ID: <5dcc9a9f9a2cfce3d3d584312a41f492@www.promospot.co.za> Date: Thu, 04 Apr 2013 01:04:12 +0200 From: "Customer Service Seminars" Reply-To: info@greatfuture.co.za MIME-Version: 1.0 X-Mailer-LID: 7,9,11,12,10,6 List-Unsubscribe: X-Mailer-RecptId: 237179 X-Mailer-SID: 87 X-Mailer-Sent-By: 1 Content-Type: multipart/alternative; charset="UTF-8"; boundary="b1_5bc5389195584f01766d438ba12b59dd" Content-Transfer-Encoding: 7bit X-Spam-Score: 4.8 (++++) X-Spam_score: 4.8 X-Spam_score_int: 48 X-Spam_bar: ++++ X-Spam-Report: Spam detection software, running on the system "stodi.digitalkingdom.org", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Your email client cannot read this email. To view it online, please go here: http://www.promospot.co.za/em/display.php?M=237179&C=c83daf3b97d85bb4071f76180aab7e45&S=87&L=10&N=84 To stop receiving these emails:http://www.promospot.co.za/em/unsubscribe.php?M=237179&C=c83daf3b97d85bb4071f76180aab7e45&L=10&N=87 [...] Content analysis details: (4.8 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.6 RCVD_IN_BRBL_LASTEXT RBL: RCVD_IN_BRBL_LASTEXT [63.143.43.130 listed in bb.barracudacentral.org] 1.1 DATE_IN_PAST_03_06 Date: is 3 to 6 hours before Received: date -2.3 RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 1.7 URIBL_DBL_SPAM Contains an URL listed in the DBL blocklist [URIs: greatfuture.co.za] 1.9 URIBL_JP_SURBL Contains an URL listed in the JP SURBL blocklist [URIs: promospot.co.za] 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.0 FILL_THIS_FORM Fill in a form with personal information --b1_5bc5389195584f01766d438ba12b59dd Content-Type: text/plain; format=flowed; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Your email client cannot read this email.=0D To view it online, please go here: http://www.promospot.co.za/em/display.php?M=3D237179&C=3Dc83daf3b97d85bb4= 071f76180aab7e45&S=3D87&L=3D10&N=3D84=0D =0D =0D To stop receiving these emails:http://www.promospot.co.za/em/unsubscribe.php?M=3D237179&C=3Dc83da= f3b97d85bb4071f76180aab7e45&L=3D10&N=3D87 --b1_5bc5389195584f01766d438ba12b59dd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D

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THE PSYCHOLOGY OF CUSTOMER SERVICE
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South African Training for South Africans

Presented by SA's Leading Speakers and Trainers

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Dr Brian Jude and Associates present....

The Psychology of Customer Service
A Dynamic Mornin= g Seminar

Presented Dr Brian Jude

The customer is king or queen. We just have to know how to make them feel that this is true. A MUST for all businesses today.

Over 94,000 delegates trained to date - Best value - Best training

This programme explores the do's and don'ts of superior customer service. What customers love, and what they hate... What customers perceive as being good service, and what sends them dashin= g off to our competitors.

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Cost: R745-00 per delegate (inclusive of VAT).

Proudly South African Training

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Johannesburg
Tues 21st May 2013

Cape Town
Tues 4th June 2013

Durban
Tues 11th June 2013

Where: Jeppe Quondam Conference Centre, 79 Boeing Rd East Bedfordview

Registration:08:00 Start: 08:30 Conclude: 12:00

Where: T= he Riverclub Conference Centre
Liesbeek Parkway, Observatory

Registration: 08:30 Start: 09:00
Conclude:12:30

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Where: Kingfisher Conference Centre
Dumat Place, Mt Edgecombe

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Registration: 08:30 Start: 09:00
Conclude:12:30

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Target Group

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All staff who have contact with customers

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Objectives

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To improve attitude and motivation to both clients and the workplace. To develop solid methods to effectively keep customers satisfied.

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Methodology

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All training is designed t= o achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge

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Timing

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One morning. 8:30 am to 12:00 pm in Gauteng and 09:00 to 12:30 in Durban and Cape Town.

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Course Content

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Are YOU delivering good service?
How would we know?
Customer care questionnaire.
Grading of results and their meaning.
A commitment to quality and service pays.
Why we lose customers.
Body language and it's effect on customer care.
Keeping old customers and attracting new ones.
Customer service defined.
Listening skills.
Developing rapport with customers.
WIIFM - What's in it for me?
What is a customer
The golden rule of customer care.
Why is customer service so bad?
Company mission statements.
Using technology.
Improving internal motivation.
What customers love.
What customers loathe.
Do's and don'ts of customer service
Handling unhappy customers.
Handling irate customers.
The P.R.I.D.E. formula.

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If we do not learn how to spoil our customer= s, to the point of creating superb relationships between them and us, then w= e face the risk of losing those customers to our competitors. This programm= e will show you how to deliver not just good service but EXCELLENT service.

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E-mail: info@greatfuture.co.za	P O Box 29176, Sandringham, Johannesburg, 2131
Tel: 011 485 2150	Fax: 011 640 4916

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The information we will need is: Company nam= e, your name, postal address, fax and phone numbers and number of delegates attending.

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