Received: from nobody by stodi.digitalkingdom.org with local (Exim 4.76) (envelope-from ) id 1RzlS9-0007vP-Q7 for lojban-newreal@lojban.org; Tue, 21 Feb 2012 00:52:06 -0800 Received: from a.ss40.shsend.com ([209.144.21.235]:52006) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1RzlRz-0007uj-IL for lojban@lojban.org; Tue, 21 Feb 2012 00:52:05 -0800 Received: by a.ss40.shsend.com (Postfix, from userid 0) id 66FED7047FB; Tue, 21 Feb 2012 02:51:54 -0600 (CST) To: lojban@lojban.org Subject: Effective Telephone Techniques & Excellent Customer Service Message-ID: <1329814314_SectionID-340761_HitID-1329813156609_SiteID-22786_EmailID-4936539_DB-12_SID-14@ss40.shsend.com> List-Unsubscribe: , X-Report-Abuse: Please report abuse for this campaign here: http://mail.cwd.co.za/reportabuse.aspx?stid=22786&hitid=1329813156609&sec=340761&email=lojban@lojban.org&EmID=4936539&SID=14&token=828fe5e20ea201efbff23a7a0e5a84d0c2baf649 DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=ss40.shsend.com; i=@ss40.shsend.com; q=dns/txt; s=gmmailerd; t=1329814310; h=From; bh=47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=; l=0; b=gCLML/YOSdEf5B1s34LJ5cdbRe8SvBpzpophn54tGjK1fjHnNuS57yju33Ye7vwYMMIZs9sx/CFiGrpA+DZiUKuRN8F6sujg/E3+EANDPrU4MKLrga1FSCAZIlqj1zLG9hlJSmkeoDjyhQS6A7Pfjs2NrtC6tO3wmyk5fxTjaFA= From: "CSST" Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="862ddab785e238740b0fe5f2a0a2393a" Date: Tue, 21 Feb 2012 02:51:54 -0600 (CST) X-Spam-Score: -0.4 (/) X-Spam_score: -0.4 X-Spam_score_int: -3 X-Spam_bar: / Sender: Nobody --862ddab785e238740b0fe5f2a0a2393a Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable =0AYour email program does not support HTML. To view an online version of = this email, please click the link below.=0Ahttp://mail.cwd.co.za/new/en_sen= d_preview_iframe2.aspx?SID=3D14&NewsletterID=3D340761&SiteID=3D22786&EmailI= D=3D4936539&HitID=3D1329813156609&token=3D828fe5e20ea201efbff23a7a0e5a84d0c= 2baf649=0A=0ATo unsubscribe, click the link below.=0Ahttp://mail.cwd.co.za/= RWCode/subscribe.asp?SID=3D14&SiteID=3D22786&Email=3Dlojban@lojban.org&HitI= D=3D1329813156609 --862ddab785e238740b0fe5f2a0a2393a Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=iso-8859-1 =20
=0A=09=09=09=09=09=09
=0A=09=09=09=09= =09=09=0A=09=09= =09=09=09=09=0A=09=09=09=09=09=09<= tr>=0A=09=09=09=09=09=09
=0A=09=09=09=09=09=09This email was sent to lojban@lojban.o= rg by info@csst.co.za.=0A=09=09=09=09=09=09
=0A=09=09=09=09=09=09Click here to view it in your browser=   |  =0A=09=09=09=09=09=09Click here to Unsubscri= be.=0A=09=09=09=09=09=09

3D""
&= nbsp;
You are receiving thi= s Newsletter because you are either a past delegate, or you may= have requested to receive these Newsletters or you may have been refer= red to us. If you received this mail in error or sho= uld you not wish to receive any of our Newsletters at all, please UNSUBSCRIBE now at the link above or at the end of this newsletter or simpl= y reply with UNSUBSCRIBE in the subject box. If you would like to be kept updated with our tips on va= rious topics, please reply to this mail with SUBSCRIBE in = the subject

= EFFECTIVE TELEPHONE TECHNIQUES & EXCELLENT CUSTOMER SERVICE

<= /strong>

=  Date: 8     March 2012 Johannesburg

=  Date: 9     March 2012 Durban

COST R1 500 ALL INCL= USIVE

Th= is workshop is not just for the front line people who deal directly with cu= stomers.  All of this information is applicable to everyone, from a ca= ll centre to a receptionist to a warehouse manager to a CEO.  Having g= ood telephone skills helps build stronger relationships with everyone! Whet= her the call is incoming or outbound, the following can be applied to virtu= ally every call.

Co= urse overview 

 

Use effective call greetings as a = caller and receiver

Project the company’s image = in a positive manner

Practice good telephone techniques= and telephone manner

Tips and preparing mentally=

Use appropriate language during te= lephone conversations

Speak with an effective telephone = voice

Use an effective approach to handl= e special telephone tasks

Manage difficult Calls

Learn to manage stress levels duri= ng calls

Top ten telephone basics

Effective telephone techniques

The art of putting customers first=

The Pareto principle and customers=

Knowing your customers

Losing customers

Obstacles to customer service

The cus= tomer service culture

Excellent customer service<= /strong>

The cycle of service

The Angry customer=

Benefits of customer service

 

To book your place in this popul= ar and dynamic workshop


Contact Rennie  082-435-7517

rennie@csst.co.za

www.csst.co.za

CO= ST R1 500 ALL INCLUSIVE

 

Al= l of our workshops are available in-house countrywide and can be customised= to your company’s requirements

=20 =20
 
 

If you are still having problems or have previously unsubscribed we apologise and we ask you to please reply to th= is mail with the original email received with headers to rennie@cs= st.co.za

=20 =0A=0A
=09=0A=09=0A=09=09=0A=09=09=0A= =09=09=0A=09=09=09=0A=09=09=0A=09=0A=0A --862ddab785e238740b0fe5f2a0a2393a--
=0A=09=09=09 =0A=09=09=09=09=0A=09=09=09=09=0A=09=09=09=09=09=09=09=09=09=09=0A=09=09=09=09=09=0A=09=09=09=09=09=0A=09=09=09=09=0A=09=09=09
powered by <= /font>=0A=09=09=09=09=09=0A=09=09=09=09= =09=09=09=09=09=09=09=0A=09=09=09= =09=09=09=09=09=09=09=093D'http://www.cwdbukmail.co.za'=0A=09=09=09=09=09=09=09=09=09=09=09=0A=09=09=09=09=09=09=09= =09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=0A=09= =09=09=09=09=09=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=09=09=09=09=09= =09=0A=09=09=09=09=09=09=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=09=09=09= =09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09
=0A=09=09=09=09= =09=09=0A=09=09=09=09=09=09= =0A=09=09=09=09=09=09=0A=09=09=09=09= =09=09=0A=09=09=09=09=09=09=09unsubscribe=0A=09=09= =09=09=09=09=0A=09= =09=09=09=09=09=0A=09=09=09=09=09=09=0A=09=09=09=09=09=09=0A=09= =09=09=09=09=09=09update= profile=0A=09=09=09=09=09=09
=0A=09=09=09= =09=09
=0A=09=09
=0A=09=09=09=09= =0A=09=09=09=09
=0A=09=09=09=09=09=09=09=09This mailing system may only = be used for sending permission based email.
=0A=09=09=09=09
=0A=09= =09=09=09If you did not give permission to receive emails from this sender,= please notify us.=0A= =09=09=09=09
=0A=09=09=09=09
=0A=09=09=09=09This email was sent to lo= jban@lojban.org by info@csst.co.za=0A=09=09=09=09=09=09=09=09=09=09=09=09| = Print / PDF version= =0A=09=09=09=09=09=09=09=09=09=09=09=09 | Read our Privacy Policy.=0A=09=09=09=09
=0A=09=09=09= =09=09=09=09=09=09=09=09=09=0A=09=09=09