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SEMINARS PRESENTED BY DR BRIAN JUDE

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THE PSYCHOLOGY OF CUSTOMER SERVICE.

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DATES: 29th Jan, 5th March and 21st May 2013

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COURSE OBJECTIVES: To make sure that each and every contac= t with clients, leaves them feeling like kings. A must for ALL staff.

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BRAND NEW - THRIVING IN TOUGH TIMES

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DATES: 20th Feb, 4th April and 30th May 2013

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COURSE OBJECTIVES: To optimise every possibolity to improv= e business when the going gets tough. Tough times come and go - but if we know how to make the most of them, we will manage to weather them and com= e out stronger after they pass.

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MANAGER’S MISTAKES.

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DATES: 5th Feb, 13th March and 28th May 2013

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COURSE OBJECTIVES: To become a more effective manager through recognizing and correcting mistakes. To maximise results through effective management.

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EFFECTIVE USE OF THE TELEPHONE.

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DATES: 6th Feb 2013

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COURSE OBJECTIVES: To develop practical telephone skills a= nd to improve interpersonal skills. Get more business through the phone by having staff well trained in tele skills.

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SELL – DON’T TELL.

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DATES: 30th Jan, 6th March and 22nd May 2013

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COURSE OBJECTIVES: To improve sales and overall productivity of both new and experienced salespeople. Sales people are no= t born great, but with training, can achieve a very high level of excellence.

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MORE HOURS IN YOUR DAY.

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DATES: 12th Feb and 23rd May 2013

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COURSE OBJECTIVES: To achieve more in less time. Develop skills that will make us, and the people around us more productive and effective. Time is a scarce commodity, how we use it can make the difference between success and mediocrity.

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CONFLICT MANAGEMENT.

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DATES: 7th Feb, 14th March and 29th May 2013

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COURSE OBJECTIVES: To develop the conflict resolution techniques to be able to handle any conflict situation, to arrive at a solution whereby all parties win. Conflict won’t go away, however i= t can be managed to produce results.

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ATTITUDE, AND G O A L SETTING - GET WHAT YOU SET.

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DATES: 19th Feb and 5th April 2013

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COURSE OBJECTIVES: To become better motivated and improve attitude and morale. This is the cornerstone of top achievers. We can get virtually anything that we want by setting objectives, and then going for it.

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STAND UP, SPEAK OUT AND WIN.

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DATES: 13th Feb 2013

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COURSE OBJECTIVES: To develop confidence and skills in the art of making effective presentations. Never again feel the fear of havin= g to stand up and speak to groups of people.

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SEMINARS PRESENTED BY GAVIN NOVIS

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SUCCEEDING AS A FIRST TIME SUPERVISOR

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DATES: 24th Jan and 25th April 2013

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COURSE OBJECTIVES: This seminar will help you understand what a supervisor does and how a supervisor must behave and perform. You will learn how to present yourself with confidence, and become a responsible role model supervisor who has the tools to take charge!

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Nothing is more frustrating – or undermining – then being promoted to a supervisory position, and then stumbling around “clueless” as to your new roles, responsibilities and authorities.

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LEADERSHIP – INFLUENCING PEOPLE UNDER YOUR DIRECTION

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DATES: 18th Jan and 19th April 2013
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COURSE OBJECTIVES: Every organization and group grows and functions under the leadership of individuals who personify the qualities required for success. Organizations or groups run smoothly when knowledgeable, strong and capable individuals are “leading the pack”. This programme teaches the practical skills needed to effectively lead people in any environment. It will help you understand what he or she does and how a they must behave and perform.

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PERFORMANCE MANAGEMENT - UNLOCKING PRODUCTIVITY

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DATES: 25th Jan and 26th April 2013

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COURSE OBJECTIVES: All managers must continually monitor a= nd assess their employees’ work and skill level. An effective performance management process will help all parties to work better together, and to remain focussed on mutual goals and objectives.

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SUCCESSFUL COACHING AND MENTORING

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DATES: 17th Jan and 18th April 2013
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COURSE OBJECTIVES: This programme teaches what skills a go= od coa ch and mentor needs, how to apply them, and outlines steps for improving staff performance through effective coaching and mentoring.

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