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Date: Thu, 4 Aug 2016 21:48:21 +0800
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 Content preview:  优质客户服务与客户投诉、抱怨处理技巧提升
    【时间地点】 2016年8月10-11北京、8月25-26深圳 【授课方式】
    案例分享、实务分析、互动讨论、视频感受、培训游戏等
    【学习费用】 3 2 0 0 /人（含教材、学习费、午餐、茶点、发票等）
    垂·询·热·线：0755-61280006、010-5129-9910 18917870808 许先生
   QQ·微信：320588808 【认证费用】 中级 6 0 0 元 /人; 高级 8
   0 0 元 /人 备注: 1. 凡参加认证的学员，在培训结束参加考试合格者由<<国际职业认证标准联合会>>颁发《客户管理师》国
    际国内中英文版双职业资格证书，（国际国内认证／全球通行／社会认可/官方网上查询）；
    2．凡参加认证的学员须课前准备大一寸红底或蓝底数码照片；
    3．课程结束后20个工作日内将证书快递寄给学员； 4．可申请中国国家人才网入库备案。
    课程背景： 　　企业的竟争已经由产品及价格转移到对客户的竟争，客户服务已经成为主宰企业生死存亡的。客户服务体系的宗旨是“客户永远是第一位”，从客户的实际需求出发为客户提供真正有价值的服务，帮助客户更好地使用产品。体现了“良好的客服形象、良好的技术、良好的客户关系、良好的品牌”的核心服务理念，要求以最专业性的服务队伍，及时和全方位地关注客户的每一个服务需求，并通过提供广泛、全面和快捷的
    服务，使客户体验到无处不在的满意和可信赖的贴心感受。假如自己有精妙的优质客户服务团队、不但可以说服老客户,还可以和新客户建立新的良好合作关系.令客户满意度提升。
    [...] 
 
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