Received: from nobody by stodi.digitalkingdom.org with local (Exim 4.87) (envelope-from ) id 1cgDl3-0003jP-I0 for lojban-newreal@lojban.org; Tue, 21 Feb 2017 08:57:45 -0800 Received: from [173.0.52.62] (port=36738 helo=rewards.petbonusrewardinfo.com) by stodi.digitalkingdom.org with esmtp (Exim 4.87) (envelope-from ) id 1cgDkz-0003if-0X for lojban@lojban.org; Tue, 21 Feb 2017 08:57:44 -0800 Date: Tue, 21 Feb 2017 10:01:12 -0700 Message-ID: Subject: Your Petco Bonus-Points are Ready! Please Claim-Today Reply-To: PetcoPoints@petbonusrewardinfo.com Content-transfer-encoding: 8bit Content-Type: text/html; charset=UTF-8 Priority: Normal From: PetcoPoints MIME-Version: 1.0 To: lojban@lojban.org X-Spam-Score: 4.1 (++++) X-Spam_score: 4.1 X-Spam_score_int: 41 X-Spam_bar: ++++ X-Spam-Report: Spam detection software, running on the system "stodi.digitalkingdom.org", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Pet-Rewards Dear lojban@lojban.org, We all love our pets, but they can still be quite-expensive! Luckily, you have Petco bonus-points available that will help with some of these-costs. [...] Content analysis details: (4.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: petbonusrewardinfo.com] 1.2 DEAR_EMAIL BODY: Message contains Dear email address 0.7 MIME_HTML_ONLY BODY: Message only has text/html MIME parts -1.9 BAYES_00 BODY: Bayes spam probability is 0 to 1% [score: 0.0000] 0.0 HTML_MESSAGE BODY: HTML included in message 1.9 RAZOR2_CF_RANGE_E8_51_100 Razor2 gives engine 8 confidence level above 50% [cf: 100] 0.5 RAZOR2_CF_RANGE_51_100 Razor2 gives confidence level above 50% [cf: 100] 0.9 RAZOR2_CHECK Listed in Razor2 (http://razor.sf.net/) 0.8 RDNS_NONE Delivered to internal network by a host with no rDNS 0.0 T_REMOTE_IMAGE Message contains an external image Pet-Rewards
 

Dear lojban@lojban.org,

We all love our pets, but they can still be quite-expensive! Luckily, you have Petco bonus-points available that will help with some of these-costs.

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Go Here Now to Get Your Petco Bonus-Points

 

 

 

 

 

 

 

 

 

 

 

 

 

Humans are finicky about pet care— perhaps even more so than their cute and cuddly dependents. So when it comes to buying what’s best for Bella the Bulldog or Calico Charlie, brand loyalty, quality, and customer service are at a premium. As one of the leading pet supply retailers in the United States, PETCO knows this well. It operates nearly 1,100 stores in all 50 states, and caters to all animals from bearded dragons to hermetic crabs and countless other critters. Customer service isn’t just a benchmark— it’s part of the brand. The San Diego-headquartered company has always been committed to continuous improvement in customer service. As part of that commitment, in 2007, after a series of changes and realignments within its logistics organization, the company brought Cookeville, Tenn.-based transportation and logistics service provider Averitt Express on board as a partner. “It was a brand new relationship,” says Jeff Brady, PETCO manager, outbound transportation. “But, after careful review, we felt it was a good fit for us based on Averitt’s service-focused reputation, its understanding of the retail sector, and a footprint that mirrored some of our immediate and long-term growth needs. We knew we were laying a foundation for future growth.” “Customer service was and is a key component in our operating strategy,” says Mark Hilborn, vice president of logistics for PETCO. “We recognized Averitt’s core competency in truckload (TL), less-than-truckload (LTL), and dedicated solutions, and its ability to provide high-quality and consistent customer service.” Three years later, the partnership remains solid. Averitt provides TL services for outbound freight movement to retail stores from four distribution centers (DCs) in Illinois, Texas, New Jersey, and Georgia; return-to-vendor sweeps; and vendor-inbound deliveries.

PETCO also partners with Averitt for a dedicated fleet at its 525,000-square-foot DC in Braselton, Ga. This facility is the focal point of the company’s southern region operations and supports two smaller regional warehouses. The retailer uses Averitt for LTL services in the Southeast as a primary trucking partner, augmenting a national program it operates with another carrier. The PETCO and Averitt partnership has grown each year since 2007. But it all began with a problem and a simple fix. Birds of a Feathe When PETCO began barking up Averitt’s tree, it was having issues with store deliveries, including quality and timeliness. “We didn’t ask too many questions,” recalls Tony Allison, regional vice president at Averitt Express. “We threw assets at the problem.” Averitt’s approach with PETCO is typical of other partnerships it has engaged— a customer needs help, Averitt responds with a functional solution, then eventually jumps into a supply chain role. “Our niche is designing a total solution around a need, with a basket of value-added services,” says Allison. “We have all the warehousing, distribution, dedicated, TL, and LTL assets.” PETCO’s customer service concerns were largely a consequence of transportation inefficiencies that had accrued over time. It had too many carrier partners, too little pricing leverage, and too much money tied up in operating a private fleet. All these factors impacted delivery quality. “With a large carrier base, you sometimes wind up with too many brokers and one-off carriers, which leaves little leverage and opportunity for volume discounts,” says Brady. “For five carriers, that volume means a lot, whereas for 30 carriers, it does not. I firmly believe that transportation is not a procured commodity. Partnerships and relationships still matter.” With so many carriers in the stable, quality and service suffered because there was less control. Beyond that, broken schedules were often catastrophic because there were multiple deliveries on dedicated routes— and stores often had limited personnel tasked with receiving shipments. Any late or missed delivery had a direct impact on store inventory and consumer confidence. Quality was a discriminating consideration, so PETCO found a transportation provider that could bundle both service and quality. “We provide a price-plus service model; it’s not just about cost. When you provide a good service, everything grows from that,” says Allison. “Customer service is the one piece of the pie that is more costly than all the pieces put together.”
Inbound and Down The key for PETCO was finding a carrier partner that could align inbound and outbound flows between its DCs and retail stores.

“Averitt has helped us drive many efficiencies, specifically with the cross-utilization of Averitt Supply Chain Services’ dedicated fleet and its truckload fleets for continuous moves to support vendor inbound; return to vendor sweeps of retail stores; outbound deliveries to stores; and DC transfers that support retail store deliveries and reverse logistics,” says Brady.

 

 

 

 

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