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You are receiving thi= s Newsletter because you are either a past delegate, or you may= have requested to receive these Newsletters or you may have been refer= red to us. If you received this mail in error or sho= uld you not wish to receive any of our Newsletters at all, please UNSUBSCRIBE now at the link above or at the end of this newsletter or simpl= y reply with UNSUBSCRIBE in the subject box. If you would like to be kept updated with our tips on va= rious topics, please reply to this mail with SUBSCRIBE in = the subject
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ASS= ERTIVENESS & CONFLICT
<= span style=3D"font-family: 'Verdana','sans-serif'">RESOLUTION

Assertive v Aggressiv= e
= Getting what you want or need by working with people not against them!

 

<= /strong>

=  Date: 16     February 2012 Durban

=  Date: 17     February 2012 Johannesburg

= 8h30 -16h00
 
COST R1 500 ALL INCLUSIVE

=

·       = ;    Character Profile analysis

= ·    &= nbsp;     Rate your assertiveness =

= ·   = ;        Styles of communi= cation

· &nb= sp;         Principles of assertiveness

·  =         The 4 rules of ass= ertiveness

·=           Manip= ulative behaviour

·         Asser= tive Techniques

·         Body = Language

·&= nbsp;        Questioning S= kills

· = ;        How to give prais= e and criticism

·         Strategi= es and tactics in negotiation

·         Stress Management

·         ·         Dealing with someone unwilling to negotiate

·      &nbs= p;  Addressing Power Imbalances

·      = ;   Managing Impasse

·       = ;  Multi-party Disputes

·       = ;  8 steps to effectively manage conflict in your workp= lace 
       &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;  

Fo= r bookings and more information=20

Contact
Rennie  082-435-7517

rennie@csst.co.za

www.csst.co.za

CO= ST R1 500 ALL INCLUSIVE

All our soft skills training cour= ses can be tailored to suit your individual or group needs.
Visit our website to view our list of courses and o= ur training calendar for the rest of the year=

=  

 
 

If you are still having problems or have previously unsubscribed we apologise and we ask you to please reply to th= is mail with the original email received with headers to rennie@cs= st.co.za

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