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Received: from nobody by stodi.digitalkingdom.org with local (Exim 4.76) (envelope-from ) id 1T6dWd-0001bw-87 for lojban-newreal@lojban.org; Wed, 29 Aug 2012 01:21:23 -0700 Received: from mail.practicalseminars.co.za ([63.217.249.131]:56956 helo=practicalseminars.co.za) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1T6dWT-0001bG-O0 for lojban@lojban.org; Wed, 29 Aug 2012 01:21:22 -0700 Received: by practicalseminars.co.za (Postfix, from userid 0) id 2E2AF12884B1; Wed, 29 Aug 2012 10:18:26 +0200 (SAST) To: lojban@lojban.org Subject: Customer Service is Not a Four Letter Word X-PHP-Originating-Script: 33:email.php Message-ID: <3f37de64170ee334756fa370b8552f3b@www.practicalseminars.co.za> Date: Wed, 29 Aug 2012 09:01:07 +0200 From: "Service means business" Reply-To: info@realresults.co.za MIME-Version: 1.0 X-Mailer-LID: 1,2,4,8,6 List-Unsubscribe: X-Mailer-RecptId: 60663 X-Mailer-SID: 28 X-Mailer-Sent-By: 1 Content-Type: multipart/alternative; charset="UTF-8"; boundary="b1_1901b556436aff0169e29f0a38c55782" Content-Transfer-Encoding: 7bit X-Spam-Score: 4.1 (++++) X-Spam_score: 4.1 X-Spam_score_int: 41 X-Spam_bar: ++++ X-Spam-Report: Spam detection software, running on the system "stodi.digitalkingdom.org", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Your email client cannot read this email. To view it online, please go here: http://www.practicalseminars.co.za/em/display.php?M=60663&C=845d698f3a4c61fbfd8af12811e90f67&S=28&L=2&N=26 To stop receiving these emails:http://www.practicalseminars.co.za/em/unsubscribe.php?M=60663&C=845d698f3a4c61fbfd8af12811e90f67&L=2&N=28 [...] Content analysis details: (4.1 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.6 RCVD_IN_BRBL_LASTEXT RBL: RCVD_IN_BRBL_LASTEXT [63.217.249.131 listed in bb.barracudacentral.org] -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 1.7 URIBL_DBL_SPAM Contains an URL listed in the DBL blocklist [URIs: greatseminars.co.za] 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.0 FILL_THIS_FORM Fill in a form with personal information --b1_1901b556436aff0169e29f0a38c55782 Content-Type: text/plain; format=flowed; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Your email client cannot read this email.=0D To view it online, please go here: http://www.practicalseminars.co.za/em/display.php?M=3D60663&C=3D845d698f3= a4c61fbfd8af12811e90f67&S=3D28&L=3D2&N=3D26=0D =0D =0D To stop receiving these emails:http://www.practicalseminars.co.za/em/unsubscribe.php?M=3D60663&C=3D= 845d698f3a4c61fbfd8af12811e90f67&L=3D2&N=3D28 --b1_1901b556436aff0169e29f0a38c55782 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =0D =0D Untitled Document=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D

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THE PSYCHOLOGY OF CUSTOMER SERVICE
South African Training= for South Africans	Presen= ted by SA's Leading Speakers and Trainers

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R ainbow N ation E ducation presents....

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THE PSYCHOLOGY OF CUSTOMER SERVICE

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A Dynamic Morning Seminar

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The customer is king or queen. We just have = to know how to make them feel that this is true. A MUST for all businesses today.

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Over 93,0= 00 delegates trained to date - Best value - Best training

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Presented by D r B r i a n J u d e

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This program= me explores the do's and don'ts of superior customer service. What customers love, and what they loathe... What customers perceive as being good service, and what sends them dashing off to our competitors.

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Cost: Only R695-00 per delegate (inclusive of VAT).

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Proudly South African Training

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Johannesburg
Thursday 20th September 2012

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Where: Jeppe Quondom Conference Centre

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79 Boeing Rd East Bedfordview - Jhb

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Registration: 08:00 Start: 08:30

Conclude:12:00

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TARGET GROUP

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All staff who have con= tact with customers

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OBECTIVES

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To improve attitude an= d motivation to both clients and the workplace. To develop solid methods to effectively keep customers satisfied.

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METHODOLOGY=0D

All training is design= ed to achieve maximum group attention. Fast paced and entertaining, it allow= s the delegates to take away real practical skills, rather than just theoretical knowledge.

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TIMING

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One morning. 8:30 am to 12:00 pm in Gauteng and 09:00 to 12:30 = in Durban and Cape Town.

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COURSE CONTENT

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Are YOU delivering good service?
How would we know?
Customer care questionnaire.
Grading of results and their meaning.
A commitment to quality and service pays.
Why we lose customers.
Body language and it's effect on customer care.
Keeping old customers and attracting new ones.
Customer service defined.
Listening skills.
Developing rapport with customers.
WIIFM - What's in it for me?
What is a customer
The golden rule of customer care.
Why is customer service so bad?
Company mission statements.
Using technology.
Improving internal motivation.
What customers love.
What customers loathe.
Do's and don'ts of customer service
Handling unhappy customers.
Handling irate customers.
The P.R.I.D.E. formula.

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If we do not learn how to spoil our customers, to the point of creating superb relationships between them and us, then we face the risk of losing those customers to our competitors. This programme wil= l show you how to deliver not just good service but EXCELLENT

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Click here to unsubscribe=0D --b1_1901b556436aff0169e29f0a38c55782--