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Received: from nobody by stodi.digitalkingdom.org with local (Exim 4.76) (envelope-from ) id 1TEbsv-0000Jk-HG for lojban-newreal@lojban.org; Thu, 20 Sep 2012 01:13:21 -0700 Received: from mail.practicalseminars.co.za ([63.217.249.131]:54140 helo=practicalseminars.co.za) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1TEbsm-0000Ip-QG for lojban@lojban.org; Thu, 20 Sep 2012 01:13:20 -0700 Received: by practicalseminars.co.za (Postfix, from userid 0) id 9EF7A12882E8; Thu, 20 Sep 2012 10:13:31 +0200 (SAST) To: lojban@lojban.org Subject: Jack up Your Service - Now X-PHP-Originating-Script: 33:email.php Message-ID: Date: Thu, 20 Sep 2012 09:00:05 +0200 From: "Service means business" Reply-To: info@realresults.co.za MIME-Version: 1.0 X-Mailer-LID: 1,2,4 List-Unsubscribe: X-Mailer-RecptId: 60663 X-Mailer-SID: 38 X-Mailer-Sent-By: 1 Content-Type: multipart/alternative; charset="UTF-8"; boundary="b1_cd089e79b4de93c28f4e60025d06201a" Content-Transfer-Encoding: 7bit X-Spam-Score: 0.7 (/) X-Spam_score: 0.7 X-Spam_score_int: 7 X-Spam_bar: / X-Spam-Report: Spam detection software, running on the system "stodi.digitalkingdom.org", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Your email client cannot read this email. To view it online, please go here: http://www.practicalseminars.co.za/em/display.php?M=60663&C=845d698f3a4c61fbfd8af12811e90f67&S=38&L=2&N=39 To stop receiving these emails:http://www.practicalseminars.co.za/em/unsubscribe.php?M=60663&C=845d698f3a4c61fbfd8af12811e90f67&L=2&N=38 [...] Content analysis details: (0.7 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- -0.0 T_RP_MATCHES_RCVD Envelope sender domain matches handover relay domain 0.0 HTML_MESSAGE BODY: HTML included in message 0.7 MPART_ALT_DIFF BODY: HTML and text parts are different 0.0 FILL_THIS_FORM Fill in a form with personal information --b1_cd089e79b4de93c28f4e60025d06201a Content-Type: text/plain; format=flowed; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Your email client cannot read this email.=0D To view it online, please go here: http://www.practicalseminars.co.za/em/display.php?M=3D60663&C=3D845d698f3= a4c61fbfd8af12811e90f67&S=3D38&L=3D2&N=3D39=0D =0D =0D To stop receiving these emails:http://www.practicalseminars.co.za/em/unsubscribe.php?M=3D60663&C=3D= 845d698f3a4c61fbfd8af12811e90f67&L=3D2&N=3D38 --b1_cd089e79b4de93c28f4e60025d06201a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =0D =0D Untitled Document=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D

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=0D THE PSYCHOLOGY OF CUSTOMER SERVICE =0D
South African Training for South Africans	Presented by SA's Leading Speakers and Trainers

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D r B r i a n J u d e and Associates present....

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THE PSYCHOLOGY OF CUSTOMER SERVICE

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A Dynamic Morning Seminar

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The customer is king or queen. We just have = to know how to make them feel that this is true. A MUST for all businesses today.

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Over 93,0= 00 delegates trained to date - Best value - Best training

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Presented by D r B r i a n J u d e

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This program= me explores the do's and don'ts of superior customer service. What customers love, and what they loathe... What customers perceive as being good service, and what sends them dashing off to our competitors.

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Cost: Only R695-00 per delegate (inclusive of VAT).

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Proudly South African Training

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Johannesburg
Monday 22nd Oct 2012

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Cape Town=
Wednesday 14th Nov 2012

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Durban Thursday 1st Nov 2012

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Where: Jeppe Quondam Conference Centre
79 Boeing Rd East, Bedfordview

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Registration: 08:00 Start: 08:30
Conclude:12:00

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Where: The Riverclub Conference Centre
Liesbeek Parkway, Observatory

Registration: 08:30 Start: 09:00
Conclude:12:30

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Where: Kingfisher Conference Centre
Dumat Place, Mt Edgecombe

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Registration: 08:30 Start: 09:00
Conclude:12:30

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TARGET GROUP

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All staff who have con= tact with customers

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OBECTIVES

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To improve attitude an= d motivation to both clients and the workplace. To develop solid methods to effectively keep customers satisfied.

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METHODOLOGY=0D

All training is design= ed to achieve maximum group attention. Fast paced and entertaining, it allow= s the delegates to take away real practical skills, rather than just theoretical knowledge.

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TIMING

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One morning. 8:30 am to 12:00 pm in Gauteng and 09:00 to 12:30 = in Durban and Cape Town.

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COURSE CONTENT

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Are YOU delivering good service?
How would we know?
Customer care questionnaire.
Grading of results and their meaning.
A commitment to quality and service pays.
Why we lose customers.
Body language and it's effect on customer care.
Keeping old customers and attracting new ones.
Customer service defined.
Listening skills.
Developing rapport with customers.
WIIFM - What's in it for me?
What is a customer
The golden rule of customer care.
Why is customer service so bad?
Company mission statements.
Using technology.
Improving internal motivation.
What customers love.
What customers loathe.
Do's and don'ts of customer service
Handling unhappy customers.
Handling irate customers.
The P.R.I.D.E. formula.

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If we do not learn how to spoil our customers, to the point of creating superb relationships between them and us, then we face the risk of losing those customers to our competitors. This programme wil= l show you how to deliver not just good service but EXCELLENT.

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Click here to unsubscribe=0D --b1_cd089e79b4de93c28f4e60025d06201a--