Received: from nobody by stodi.digitalkingdom.org with local (Exim 4.76) (envelope-from ) id 1UfcDh-0003KH-Pp for lojban-newreal@lojban.org; Thu, 23 May 2013 13:34:42 -0700 Received: from [196.212.99.172] (port=35669 helo=n1.theshop.co.za) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1UfcDY-0003JP-3v for lojban@lojban.org; Thu, 23 May 2013 13:34:40 -0700 Received: from localhost (unknown [127.0.0.1]) by n1.theshop.co.za (Postfix) with ESMTP id 3AB9D301104 for ; Thu, 23 May 2013 20:32:56 +0000 (UTC) X-Virus-Scanned: amavisd-new at n1.theshop.co.za Received: from n1.theshop.co.za ([127.0.0.1]) by localhost (n1.theshop.co.za [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 2IFcC0bb0xLN for ; Thu, 23 May 2013 22:32:54 +0200 (SAST) Received: from OFFICE-PC.local (unknown [105.227.47.222]) (Authenticated sender: info@frauendorf-trading.co.za) by n1.theshop.co.za (Postfix) with ESMTPA id F35D3308AF6 for ; Thu, 23 May 2013 21:30:22 +0200 (SAST) From: "Info Frauendorf" To: lojban@lojban.org Subject: Frontline Excellence Date: Thu, 23 May 2013 21:31:54 +0200 MIME-Version: 1.0 Message-ID: <1369338219c2c7e55fbfda4353ca10c7b6e541eeed@frauendorf-trading.co.za> Reply-To: admin@frauendorf-trading.co.za Content-Type: multipart/related; boundary="--=_NextPart_012FE172_792B374F_20090212.D84EF1C0" X-Spam-Score: 2.3 (++) X-Spam_score: 2.3 X-Spam_score_int: 23 X-Spam_bar: ++ X-Spam-Report: Spam detection software, running on the system "stodi.digitalkingdom.org", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: FRONTLINE EXCELLENCE First impressions last, and staff who work in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Frontline Excellence Training Course is suitable for anyone who works in a "front office" situation [...] Content analysis details: (2.3 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 HTML_MESSAGE BODY: HTML included in message 1.3 RDNS_NONE Delivered to internal network by a host with no rDNS 1.0 FILL_THIS_FORM_SHORT Fill in a short form with personal information This is a multi-part message in MIME format. ----=_NextPart_012FE172_792B374F_20090212.D84EF1C0 Content-Type: multipart/alternative; boundary="--=_NextPart_012FE182_13290042_20090212.D84EF1C0" ----=_NextPart_012FE182_13290042_20090212.D84EF1C0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit FRONTLINE EXCELLENCE First impressions last, and staff who work in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Frontline Excellence Training Course is suitable for anyone who works in a "front office" situation COURSE OVERVIEW 1. Telephone Techniques 2. Dealing with incoming calls. 3. How to sound confident, interested and helpful. 4. Outgoing calls. 5. How to deal with telephone calls and visitors simultaneously. 6. Complaint Handling 7. Establishing source of complaint. 8. Remaining polite and helpful. 9. Developing a Personal Commitment to Quality Service 10. Helping customers to make the right choice. 11. Discretion and tactfulness 12. Communication Skills and How to Use Them 13. Examining the importance of body language and telephone behaviour. 14. The Importance of First Impressions 15. Projecting a professional image. 16. Using your voice. 17. How to remain calm and composed under pressure. 18. Customer Relations 19. What influences customer choice. 20. Understanding customer needs and attitudes. 21. Dealing with awkward customers on the telephone and face-to-face Frauendorf Tradings offer all their courses in 5 different ways: E-Training In-House Training Public Workshop Purchasing Electronic Course Material Purchasing Printed Manuals for Delegates as well as Facilitator Public Workshop When and Where? Durban: 14 June 2013 Sandton: 14 June 2013 Free State: Only as an In House with minimum 8 delegates Cape Province: Only as an In House with minimum 8 delegates Course and Booking Details? Time: 9h00 - 16h00 Cost: R 1 100 per delegate (Discounts from 5+ delegates R.S.V.P. Vicky: Tel: 033 326 1972 Mobile: 072 964 2814 Email: admin@frauendorf-trading.co.za Fax: 086 694 5300 TRAINING CALENDAR FOR UPCOMING COURSES Name of CourseDateAreaPrice Selling Smarter28 May 2013Durban NorthR1 100 Selling Smarter28 May 2013SandtonR1 100 Frontline Excellence14 June 2013Durban NorthR1 100 Frontline Excellence14 June 2013SandtonR1 100 Time Management & Productivity21 June 2013Durban NorthR1 100 Time Management & Productivity21 June 2013SandtonR1 100 Essential Supervisory Skills28 June 2013Durban NorthR1 100 Essential Supervisory Skills28 June 2013SandtonR1 100 Executive Secretary and P.A.5 July 2013Durban NorthR 1 100 Executive Secretary and P.A.5 July 2013SandtonR1 100 |PLEASE CLICK ON THE FOLLOWING LINK TO UNSUBSCRIBE, SHOULD THE EMAIL BE UNWANTED | ADMIN@FRAUENDORF-TRADING.CO.ZA | ----=_NextPart_012FE182_13290042_20090212.D84EF1C0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: 7bit
 
FRONTLINE  EXCELLENCE   
First impressions last, and staff who work in any reception area are vital members of the corporate team. 
 Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Frontline Excellence Training Course is suitable for anyone who works in a "front office" situation
COURSE OVERVIEW
1. Telephone Techniques
2. Dealing with incoming calls.
3. How to sound confident, interested and helpful.
4. Outgoing calls.
5. How to deal with telephone calls and visitors simultaneously.
6. Complaint Handling
7. Establishing source of complaint.
8. Remaining polite and helpful.
9. Developing a Personal Commitment to Quality Service
10. Helping customers to make the right choice.
11. Discretion and tactfulness 
12. Communication Skills and How to Use Them
13. Examining the importance of body language and telephone behaviour.
14. The Importance of First Impressions
15. Projecting a professional image.
16. Using your voice.
17. How to remain calm and composed under pressure.
18. Customer Relations
19. What influences customer choice.
20. Understanding customer needs and attitudes.
21. Dealing with awkward customers on the telephone and face-to-face 
 
Frauendorf Tradings offer all their courses
in 5 different ways:
 
  1. E-Training
  2. In-House Training
  3. Public Workshop
  4. Purchasing Electronic Course Material
  5. Purchasing Printed Manuals for Delegates as well as Facilitator
Public Workshop When and Where?
 
Durban: 
14 June 2013
Sandton: 
14 June 2013
Free State: 
Only as an In House with minimum 8 delegates
Cape Province: 
Only as an In House with minimum 8 delegates
 
 
  Course and Booking Details?
 
Time: 
  9h00 - 16h00
Cost:  R 1 100 per delegate (Discounts from 5+ delegates
R.S.V.P.
 Vicky:
Tel:  033 326 1972
Mobile: 072 964 2814
Fax: 
  086  694 5300
 
TRAINING CALENDAR FOR UPCOMING COURSES
 
Name of Course Date Area Price
Selling Smarter 28 May 2013 Durban North R1 100
Selling Smarter 28 May 2013 Sandton R1 100
Frontline Excellence 14 June 2013 Durban North R1 100
Frontline Excellence 14 June 2013 Sandton R1 100
Time Management & Productivity 21 June 2013 Durban North R1 100
Time Management & Productivity 21 June 2013 Sandton R1 100
Essential Supervisory Skills 28 June 2013 Durban North R1 100
Essential Supervisory Skills 28 June 2013 Sandton R1 100
 Executive Secretary and P.A. 5 July 2013 Durban North R 1 100
 Executive Secretary and P.A. 5 July 2013 Sandton R1 100
 
 
|PLEASE CLICK ON THE FOLLOWING LINK TO UNSUBSCRIBE, SHOULD THE EMAIL BE UNWANTED | ADMIN@FRAUENDORF-TRADING.CO.ZA | 
 
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