Received: from out6.pod4.sac1.zdsys.com ([192.161.146.73]:56673) by stodi.digitalkingdom.org with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.86) (envelope-from ) id 1bbUul-0006xP-PF for secretary@lojban.org; Sun, 21 Aug 2016 08:44:03 -0700 Received: from zendesk.com (work1.pod4.sac1.zdsys.com [10.100.5.11]) by out6.pod4.sac1.zdsys.com (Postfix) with ESMTP id 92C1441B564C for ; Sun, 21 Aug 2016 15:43:53 +0000 (UTC) Date: Sun, 21 Aug 2016 15:43:53 +0000 From: "Jana (Ingram Spark Support)" Reply-To: Ingram Spark Support Cc: Robin Powell Message-ID: <1XPEXLVK8N_57b9cc38c8fb9_2c4a3fcce96cd3382845f_sprut@zendesk.com> In-Reply-To: <20160821050312.GW10809@stodi.digitalkingdom.org> References: <1XPEXLVK8N@zendesk.com> <20160821050312.GW10809@stodi.digitalkingdom.org> Subject: [Ingram Content Group] Update: EBook still not showing up Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_57b9cc398a617_2c4a3fcce96cd33828690"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-126428356283 X-Zendesk-From-Account-Id: 8aae951 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1471794233; bh=TijrUixk/L2+dmiYqtfGYVkl7eeq/aV1yFg00VXmbQE=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=RR68J45v4SspSMswycyIhpybxxNBH1a2cULrEk0SiR18Uu7d/KH8XhzOhC2Y2no3VuMq/Pk3RIeuYQWOl7VF37NswYi45XxileSIjRU4FPQfDsLYlvAGCB4DfamDyG4/GZsyb9oof/phPbfRs1x0sV8xdcHB/d/csuZ2NOtNBWA= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1471794233; bh=TijrUixk/L2+dmiYqtfGYVkl7eeq/aV1yFg00VXmbQE=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=X//TihKg9bAZ5IQnfTzMw+9YgzbsLT/MLPz7tVmUbo7UDZWVI5z5+t+wn6/utGpbj7Xr4Pe/kQX7LxHzNCUAH7uSozrwbLSirOADned2HWXV76RfcDsYE1rThoiiA3T6vrOIpbt4xGJDLkgou+VZpg1D2falup/XqIF15zjFmr8= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=J69Xl1TS c=1 sm=1 tr=0 a=8u1BkmNqZs+SRsIan/H8wA==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=eTCsLFHnAAAA:8 a=FJX9TDluAAAA:8 a=vggBfdFIAAAA:8 a=pGLkceISAAAA:8 a=MG3Kp733UwFpAJgJy5QA:9 a=GJ4_QFRcToyUkNgK:21 a=ZoXZ9kTRtFMhs9Qn:21 a=QEXdDO2ut3YA:10 a=az9ExmBAGR4A:10 a=LzuhKpY_CksA:10 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=SSmOFEACAAAA:8 a=KSlNI58smY51dxQ6OXMA:9 a=MdPYYR8V7zysCSXR:21 a=YKjmy8YVQy_j78qn:21 a=VlcwlvBbZz837qHF:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=p403mkujtbAA:10 a=H-oYjRxR9sz0Gq9uC7Yt:22 a=Wxle2yX7101F7n91PQ6m:22 a=ulBnneXc4k8OkFd-VeVl:22 a=6kGIvZw6iX1k4Y-7sg4_:22 a=e7TI1aA-UvBIeUnWv3ue:22 a=e177VXkoA7pnmra_KuOY:22 a=zjWhRoSqWz9hl55Hdlzg:22 X-Spam-Score: -0.9 (/) X-Spam_score: -0.9 X-Spam_score_int: -8 X-Spam_bar: / ----==_mimepart_57b9cc398a617_2c4a3fcce96cd33828690 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (615428). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Jana, Aug 21, 10:43 AM CDT Thank you for your email. We have another agent working on this for you. Last week we received this notice from our digital department: Amazon shows this to have a file issue. I have contacted them to verify w= hat the issue is. As soon as we receive a reply from Amazon, we will notify you. If you need anything else, please let us know. Thank you, = Jana IngramSpark Supervisor = 1-800-509-4156 lsisupport@ingramcontent.com ---------------------------------------------- Robin Lee Powell [, Aug 21, 12:03 AM CDT Spark account # 9039278 So in Request #577885 (which I can't reply to because I never got the email directly), I said: > So per advice from you on a previous support ticket, I created > https://myaccount.ingramspark.com/Titles/TitleInfo/CSS2977442 to go > along with https://myaccount.ingramspark.com/Titles/TitleInfo/CSS195656= 0 > = > It has now been almost 6 weeks, and I still don't see a Kindle > offering at > https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/096602832= 5/ > , or anywhere else on Amazon. > = > What's going on? And you guys said: > Thank you for contacting Ingram Spark. We apologize for any > inconvenience. We have confirmed that ISBN 9780966028331is > available for distribution with our online partners. To better > assist, we have re-broad casted your metadata. Please allow at > least another to week to see if changes have been applied. Thanks > in advance > = > Thank You, > Myah > IngramSpark/LSI Support Team > 855-997-7275/800-509-4156 > IngramSparkSupport@IngramContent.com It has been two weeks. Still nothing. This is my *third* ticket on this topic. Please come up with an answer other than "it's totally working", because it's *not*. Please copy robinleepowell@gmail.com on all replies, because somehow I'm not getting your mails properly. -Robin -------------------------------- This email is a service from Ingram Content Group. [1XPEXL-VK8N]= ----==_mimepart_57b9cc398a617_2c4a3fcce96cd33828690 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

You are registered as a CC on this support request (615428). Reply= to this email to add a comment to the request.

= Jana (IngramSpark) =

Aug 21, 10:43 AM CDT

Thank you for your email.

We have another agent working on this for you.

Last week we received this notice from ou= r digital department:
Amazon shows this to have a file issue. I have contacted them to verify w= hat the issue is.

As soon as we receive= a reply from Amazon, we will notify you.

If you need anything else, please let us know.

Thank you,
Jana

IngramSpark Supervisor
1-800-509-4156
lsisupport@ingramcontent.com

=

<= /p>

Robin Lee Powell [

Spark= account # 9039278

So in Request #577885 (which I can't reply to because I never got
the email directly), I said:

> So = per advice from you on a previous support ticket, I created
> https://myaccount.ingramspark= .com/Titles/TitleInfo/CSS2977442 to go
> along with https://myaccount.ingramspark.com/Ti= tles/TitleInfo/CSS1956560
>
> It has now been almost= 6 weeks, and I still don't see a Kindle
> offering at
> = https://www.am= azon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/
>= , or anywhere else on Amazon.
>
> What's going on?

<= p style=3D"color: #2b2e2f; font-family: 'Lucida Sans Unicode', 'Lucida Gr= ande', 'Tahoma', Verdana, sans-serif; font-size: 14px; line-height: 22px;= margin: 15px 0" dir=3D"auto">And you guys said:

> Thank you for contacting Ingram Spark. We apologize for an= y
> inconvenience. We have confirmed that ISBN 9780966028331is> available for distribution with our online partners. To better> assist, we have re-broad casted your metadata. Please allow at> least another to week to see if changes have been applied. Thanks=
> in advance
>
> Thank You,
> Myah
> IngramSpark/LSI Support Team
> 855-997-7275/800-509-4156> IngramSparkSupport@IngramContent.com

It has been two weeks. Still nothing.

This is my *third* ticket on this topic. Please come up with= an
answer other than "it's totally working", because it's *not*.

Please copy robinleepowell@gmail.com on all rep= lies, because somehow
I'm not getting your mails properly.

-Robin

=

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