Received: from out5.pod4.sac1.zdsys.com ([192.161.146.72]:57851) by stodi.digitalkingdom.org with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.86) (envelope-from ) id 1bf9K9-00074Y-4M for secretary@lojban.org; Wed, 31 Aug 2016 10:29:22 -0700 Received: from zendesk.com (work4.pod4.sac1.zdsys.com [10.100.5.14]) by out5.pod4.sac1.zdsys.com (Postfix) with ESMTP id 717076014E3E; Wed, 31 Aug 2016 17:29:06 +0000 (UTC) Date: Wed, 31 Aug 2016 17:29:06 +0000 From: "Jana (Ingram Spark Support)" Reply-To: Ingram Spark Support Cc: "Robin Lee Powell [" , Robin Powell Message-ID: <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> In-Reply-To: <20160830061701.GF17353@stodi.digitalkingdom.org> References: <1R4V7PZZP1@zendesk.com> <20160830061701.GF17353@stodi.digitalkingdom.org> Subject: [Ingram Content Group] Update: Wrong ebook association Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_57c713e266cff_9adf3fb59c2cd3283875a9"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-130488940466 X-Zendesk-From-Account-Id: 8aae951 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1472664546; bh=1M0mKUgpHoiCRwVZOl4xSTwNFG3zTacxrp3l3X1TQE4=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=ui7pkJ8THBdLjY6ICRW2R1tBnc/Fe1LwI8rJy3oN2lvOdMjPEHzhi8+emCeh64NHSW9ibZdv3fOUMB00JaDBK8xdJiIhjtQYWoYVWORVWf4s6hp1eryerd6lDfH8aYyyiMW/OTcXkW5K5uzC7+cWu5dVCPtGXibRQmJ7LXOxJH0= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1472664546; bh=1M0mKUgpHoiCRwVZOl4xSTwNFG3zTacxrp3l3X1TQE4=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=mXcel7TzGlOoEiz+8I7Q6gzy8CCERT4QM3YQ+PRgcYXY27QOCkoamh4WOwxiBxDByy8URaruMT7T4lMFONrMgTJZr/cREPZeAxha3l6Xg2/PTW5qSC53zryDgc6yQOrD+0wdcUU9pkiWxeVZLv3pq3/WZrqQ3yR/YsYvgXl9ba8= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=X9OvUzne c=1 sm=1 tr=0 a=RwoG1zn/rtJCBmJ4n6gWzA==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=eTCsLFHnAAAA:8 a=vggBfdFIAAAA:8 a=4BUFtCSL8-qfqbcyh5AA:9 a=QEXdDO2ut3YA:10 a=az9ExmBAGR4A:10 a=XUSUaItw8G8A:10 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=FJX9TDluAAAA:8 a=SSmOFEACAAAA:8 a=LarC7r4KTDdzCNwI:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=p403mkujtbAA:10 a=H-oYjRxR9sz0Gq9uC7Yt:22 a=ulBnneXc4k8OkFd-VeVl:22 a=e7TI1aA-UvBIeUnWv3ue:22 a=e177VXkoA7pnmra_KuOY:22 a=Wxle2yX7101F7n91PQ6m:22 a=zjWhRoSqWz9hl55Hdlzg:22 X-Spam-Score: -0.9 (/) X-Spam_score: -0.9 X-Spam_score_int: -8 X-Spam_bar: / ----==_mimepart_57c713e266cff_9adf3fb59c2cd3283875a9 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (630135). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Jana, Aug 31, 12:29 PM CDT Thank you for your email. We do not have 978-0966028300 in our system. Perhaps it was in distribution elsewhere. We also do not have any control how a retailer chooses to list a title on= their website. If you have any other questions on the process, please let us know. Thank you, = Jana IngramSpark Supervisor = 1-800-509-4156 lsisupport@ingramcontent.com ---------------------------------------------- Robin Lee Powell [, Aug 30, 1:56 AM CDT Spark account # 9039278 So my Kindle version ( ISBN 9780966028331 ) is finally showing up on Amazon, yay! https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028309/= Unfortunately, it's showing up with the old print edition, ISBN-13: 978-0966028300 , which is being sold by only by overpriced after-market resellers, instead of showing up with: https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/= which is the nice new edition we're selling through you guys, ISBN-13: 978-0966028324 This bad association is going to both confuse people (as the Kindle and Print editions appear to be of very different editions of the book) and cause us to be associated with horribly overpriced copies of the first edition, which is bad for our reputation. Please fix. -------------------------------- This email is a service from Ingram Content Group. [1R4V7P-ZZP1]= ----==_mimepart_57c713e266cff_9adf3fb59c2cd3283875a9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

You are registered as a CC on this support request (630135). Reply= to this email to add a comment to the request.

= Jana (IngramSpark) =

Aug 31, 12:29 PM CDT

Thank you for your email.

We do not have 978-0966028300 in our system.
Perhaps it was in distribution elsewhere.
We also do not have any control how a retailer chooses to list a title on= their website.

If you have any other q= uestions on the process, please let us know.

Thank you,
Jana

IngramSpark Supervisor
1-800-509-4156
lsisupport@ingramcontent.com

=

<= /p>

Robin Lee Powell [

Spark = account # 9039278

So my Kindle version = ( ISBN 9780966028331 ) is finally showing up
on Amazon, yay!

https://www.amazon.com/Complete-Lojban-Language-John-Cowan/= dp/0966028309/

Unfortunately, it's = showing up with the old print edition, ISBN-13:
978-0966028300 , wh= ich is being sold by only by overpriced
after-market resellers, inst= ead of showing up with:

https://www.amazon.com/Comple= te-Lojban-Language-John-Cowan/dp/0966028325/

which is the nice new edition we're selling through you guys,ISBN-13: 978-0966028324

This bad as= sociation is going to both confuse people (as the Kindle
and Print e= ditions appear to be of very different editions of the
book) and cau= se us to be associated with horribly overpriced copies
of the first = edition, which is bad for our reputation.

Please fix.

This email is a service from Ingram Content Group. Delivered by Ze= ndesk
[1R4V7P-ZZP1]
= ----==_mimepart_57c713e266cff_9adf3fb59c2cd3283875a9--