Received: from rlpowell by stodi.digitalkingdom.org with local (Exim 4.86) (envelope-from ) id 1bfFmx-0008QM-4v; Wed, 31 Aug 2016 17:23:27 -0700 Date: Wed, 31 Aug 2016 17:23:27 -0700 From: Robin Lee Powell To: "Jana (Ingram Spark Support)" Cc: Robin Powell , rlpowell@digitalkingdom.org Subject: Re: [Ingram Content Group] Update: Wrong ebook association Message-ID: <20160901002327.GI17353@stodi.digitalkingdom.org> Mail-Followup-To: "Jana (Ingram Spark Support)" , Robin Powell References: <1R4V7PZZP1@zendesk.com> <20160830061701.GF17353@stodi.digitalkingdom.org> <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> User-Agent: Mutt/1.5.24 (2015-08-30) > We do not have 978-0966028300 in our system. > Perhaps it was in distribution elsewhere. Yes, that's a prior publication of the book, which is why it's not in your system. > We also do not have any control how a retailer chooses to list a > title on their website. We have a problem, then, because when I asked how to make sure that the ebook was associated with 978-0966028324 on Amazon (i.e. for purposes of "search inside this book" and so on) in a previous ticket, you guys specifically told me to make a new ebook with a new ISBN in your system and it would work out. I can probably find the previous ticket number, if you like. So, how *do* I get "search inside this book" to work for https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/ , since it's apparently not by doing what you told me to do the last time I asked ? On Wed, Aug 31, 2016 at 05:29:06PM +0000, Jana (Ingram Spark Support) wrote: > ##- Please type your reply above this line -## > > You are registered as a CC on this support request (630135). Reply to this email to add a comment to the request. > > ---------------------------------------------- > > Jana, Aug 31, 12:29 PM CDT > > Thank you for your email. > > We do not have 978-0966028300 in our system. > Perhaps it was in distribution elsewhere. > We also do not have any control how a retailer chooses to list a title on their website. > > If you have any other questions on the process, please let us know. > > > Thank you, > Jana > > IngramSpark Supervisor > 1-800-509-4156 > lsisupport@ingramcontent.com > > ---------------------------------------------- > > Robin Lee Powell [, Aug 30, 1:56 AM CDT > > Spark account # 9039278 > > So my Kindle version ( ISBN 9780966028331 ) is finally showing up > on Amazon, yay! > > https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028309/ > > Unfortunately, it's showing up with the old print edition, ISBN-13: > 978-0966028300 , which is being sold by only by overpriced > after-market resellers, instead of showing up with: > > https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/ > > which is the nice new edition we're selling through you guys, > ISBN-13: 978-0966028324 > > This bad association is going to both confuse people (as the Kindle > and Print editions appear to be of very different editions of the > book) and cause us to be associated with horribly overpriced copies > of the first edition, which is bad for our reputation. > > Please fix. > > -------------------------------- > This email is a service from Ingram Content Group. > > > > > > > > > > [1R4V7P-ZZP1]