Received: from out1.pod4.sac1.zdsys.com ([192.161.146.68]:52428) by stodi.digitalkingdom.org with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.86) (envelope-from ) id 1bgIUm-0007uQ-9z for secretary@lojban.org; Sat, 03 Sep 2016 14:29:05 -0700 Received: from zendesk.com (work7.pod4.sac1.zdsys.com [10.100.5.17]) by out1.pod4.sac1.zdsys.com (Postfix) with ESMTP id E738B16786C; Sat, 3 Sep 2016 21:28:51 +0000 (UTC) Date: Sat, 03 Sep 2016 21:28:51 +0000 From: "Jana (Ingram Spark Support)" Reply-To: Ingram Spark Support Cc: "Robin Lee Powell [" , Robin Powell Message-ID: <1R4V7PZZP1_57cb409395064_37c63fdc1c8cd31c337258_sprut@zendesk.com> In-Reply-To: <20160830061701.GF17353@stodi.digitalkingdom.org> <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> References: <1R4V7PZZP1@zendesk.com> <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> <20160830061701.GF17353@stodi.digitalkingdom.org> <20160901002327.GI17353@stodi.digitalkingdom.org> Subject: [Ingram Content Group] Update: Wrong ebook association Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_57cb4093dcc8c_37c63fdc1c8cd31c337431"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-131583780946 X-Zendesk-From-Account-Id: 8aae951 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1472938131; bh=7I30GnLyi/0bH6Ibv+qbtkZIpavqYyIsE/jOpFCVwsQ=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=UFlpDRsOzPVY5uwFjQmejxS++IOPpYphhv6B2V4XVza1/YrU8tII8WikfiTzeel3MYobMFVNXULuX8Q/8IIsj5hqdm4Zez23u1VqYd2uFElyuNC87sx9G+mfPp1d3PZK3hnZ+6QfhGYytR9GYRG2VQggPjVJlhdJETxsftAKHb8= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1472938131; bh=7I30GnLyi/0bH6Ibv+qbtkZIpavqYyIsE/jOpFCVwsQ=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=XJ1ZrpFVTWkyIvMbWXLy/npEkHLv7vSuLwD5RT+wWqRQZ4QVh15syzojyUWiLyvZdECsZAAjL/XlotILz6FNLqMukb2ZHMyckhGy7RrScTvi7ZfXP+Swxqqb+eUrjGTyvrifto2dAD0CK9zYmY9ucfqEItAymq0A3xEixPuKoX0= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=DNVymH5b c=1 sm=1 tr=0 a=pEOI0QDNLvvAOOKWb3M60w==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=vggBfdFIAAAA:8 a=eTCsLFHnAAAA:8 a=zpYUBGptvPKGNSjjQSUA:9 a=QEXdDO2ut3YA:10 a=az9ExmBAGR4A:10 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=FJX9TDluAAAA:8 a=SSmOFEACAAAA:8 a=9PHWEGH-yEpZQBEFFXoA:9 a=hisnVhpRjS8sVhZH:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=p403mkujtbAA:10 a=ulBnneXc4k8OkFd-VeVl:22 a=H-oYjRxR9sz0Gq9uC7Yt:22 a=e7TI1aA-UvBIeUnWv3ue:22 a=e177VXkoA7pnmra_KuOY:22 a=Wxle2yX7101F7n91PQ6m:22 a=zjWhRoSqWz9hl55Hdlzg:22 X-Spam-Score: -0.9 (/) X-Spam_score: -0.9 X-Spam_score_int: -8 X-Spam_bar: / ----==_mimepart_57cb4093dcc8c_37c63fdc1c8cd31c337431 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (630135). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Jana, Sep 3, 4:28 PM CDT Your ebook is 9780966028331. I do see it listed with your paper book: https://www.amazon.com/Complete-Lojban-Language-John-Cowan-ebook/dp/B01H2= ISLTY/ref=3Dsr_1_1?ie=3DUTF8&qid=3D1472938046&sr=3D8-1&keywords=3D9780966= 028331 It is listed with a hardcover: 978-0966028300 Was 978-0966028300 in distribution with Amazon perhaps? Thank you, = Jana IngramSpark Supervisor = 1-800-509-4156 lsisupport@ingramcontent.com ---------------------------------------------- Robin Lee Powell [, Aug 31, 7:23 PM CDT > We do not have 978-0966028300 in our system. > Perhaps it was in distribution elsewhere. Yes, that's a prior publication of the book, which is why it's not in your system. > We also do not have any control how a retailer chooses to list a > title on their website. We have a problem, then, because when I asked how to make sure that the ebook was associated with 978-0966028324 on Amazon (i.e. for purposes of "search inside this book" and so on) in a previous ticket, you guys specifically told me to make a new ebook with a new ISBN in your system and it would work out. I can probably find the previous ticket number, if you like. So, how *do* I get "search inside this book" to work for https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/= , since it's apparently not by doing what you told me to do the last time I asked ? ---------------------------------------------- Jana, Aug 31, 12:29 PM CDT Thank you for your email. We do not have 978-0966028300 in our system. Perhaps it was in distribution elsewhere. We also do not have any control how a retailer chooses to list a title on= their website. If you have any other questions on the process, please let us know. Thank you, = Jana IngramSpark Supervisor = 1-800-509-4156 lsisupport@ingramcontent.com ---------------------------------------------- Robin Lee Powell [, Aug 30, 1:56 AM CDT Spark account # 9039278 So my Kindle version ( ISBN 9780966028331 ) is finally showing up on Amazon, yay! https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028309/= Unfortunately, it's showing up with the old print edition, ISBN-13: 978-0966028300 , which is being sold by only by overpriced after-market resellers, instead of showing up with: https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/= which is the nice new edition we're selling through you guys, ISBN-13: 978-0966028324 This bad association is going to both confuse people (as the Kindle and Print editions appear to be of very different editions of the book) and cause us to be associated with horribly overpriced copies of the first edition, which is bad for our reputation. Please fix. -------------------------------- This email is a service from Ingram Content Group. [1R4V7P-ZZP1]= ----==_mimepart_57cb4093dcc8c_37c63fdc1c8cd31c337431 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

You are registered as a CC on this support request (630135). Reply= to this email to add a comment to the request.

= Jana (IngramSpark) =

Sep 3, 4:28 PM CDT

=

Your ebook is 9780966028331.

I do see it listed with your paper book:
https://www.amazon.com/Co= mplete-Lojban-Language-John-Cowan-ebook/dp/B01H2ISLTY/ref=3Dsr_1_1?ie=3DU= TF8&qid=3D1472938046&sr=3D8-1&keywords=3D9780966028331

It is listed with a hardcover: 978-096602= 8300
Was 978-0966028300 in distribution with Amazon perhaps?

Thank you,
Jana

IngramSpark Supervisor
1-800-509-4156
lsisupport@ingramcontent.com

=

<= /p>
<= /tr>

Robin Lee Powell [

> W= e do not have 978-0966028300 in our system.
> Perhaps it was in d= istribution elsewhere.

Yes, that's a pr= ior publication of the book, which is why it's not
in your system.

> We also do not have any control how= a retailer chooses to list a
> title on their website.

We have a problem, then, because when I asked ho= w to make sure that
the ebook was associated with 978-0966028324 on = Amazon (i.e. for
purposes of "search inside this book" and so on) in= a previous
ticket, you guys specifically told me to make a new eboo= k with a new
ISBN in your system and it would work out. I can probab= ly find the
previous ticket number, if you like.

So, how *do* I get "search inside this book" to work forhttps://ww= w.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/
= , since it's apparently not by doing what you told me to do the last
time I asked ?

= Jana (IngramSpark) =

Aug 31, 12:29 PM CDT <= /p>

Thank you for your email.

We do not have 978-0966028300 in our system.
Perhaps it was in distribution elsewhere.
We also do not have any control how a retailer chooses to list a title on= their website.

If you have any other q= uestions on the process, please let us know.

Thank you,
Jana

IngramSpark Supervisor
1-800-509-4156
lsisupport@ingramcontent.com

=

<= /p>

Robin Lee Powell [

Spark = account # 9039278

So my Kindle version = ( ISBN 9780966028331 ) is finally showing up
on Amazon, yay!

https://www.amazon.com/Complete-Lojban-Language-John-Cowan/= dp/0966028309/

Unfortunately, it's = showing up with the old print edition, ISBN-13:
978-0966028300 , wh= ich is being sold by only by overpriced
after-market resellers, inst= ead of showing up with:

https://www.amazon.com/Comple= te-Lojban-Language-John-Cowan/dp/0966028325/

which is the nice new edition we're selling through you guys,ISBN-13: 978-0966028324

This bad as= sociation is going to both confuse people (as the Kindle
and Print e= ditions appear to be of very different editions of the
book) and cau= se us to be associated with horribly overpriced copies
of the first = edition, which is bad for our reputation.

Please fix.

This email is a service from Ingram Content Group. Delivered by Ze= ndesk
[1R4V7P-ZZP1]
= ----==_mimepart_57cb4093dcc8c_37c63fdc1c8cd31c337431--