Received: from rlpowell by stodi.digitalkingdom.org with local (Exim 4.86) (envelope-from ) id 1bqsyx-00082E-78; Sun, 02 Oct 2016 19:27:55 -0700 Date: Sun, 2 Oct 2016 19:27:55 -0700 From: Robin Lee Powell To: "Jana (Ingram Spark Support)" Cc: Robin Powell Subject: Re: [Ingram Content Group] Update: Wrong ebook association Message-ID: <20161003022755.GG1675@stodi.digitalkingdom.org> Mail-Followup-To: "Jana (Ingram Spark Support)" , Robin Powell References: <1R4V7PZZP1@zendesk.com> <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> <20160830061701.GF17353@stodi.digitalkingdom.org> <20160901002327.GI17353@stodi.digitalkingdom.org> <1R4V7PZZP1_57cb409395064_37c63fdc1c8cd31c337258_sprut@zendesk.com> MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <1R4V7PZZP1_57cb409395064_37c63fdc1c8cd31c337258_sprut@zendesk.com> User-Agent: Mutt/1.5.24 (2015-08-30) Again, that's *the wrong paper book*. If you go to the link you sent, you'll see a hardback book linked, but it's the $85 first edition that we no longer sell; it's being sold by third party sellers. What needs to happen is for https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/ , the actual current edition, to be linked to the Kindle version. Since you're my publisher, Amazon won't talk to me about it. Please fix it, or tell me how to do it! On Sat, Sep 03, 2016 at 09:28:51PM +0000, Jana (Ingram Spark Support) wrote: > ##- Please type your reply above this line -## > > You are registered as a CC on this support request (630135). Reply to this email to add a comment to the request. > > ---------------------------------------------- > > Jana, Sep 3, 4:28 PM CDT > > Your ebook is 9780966028331. > > I do see it listed with your paper book: > https://www.amazon.com/Complete-Lojban-Language-John-Cowan-ebook/dp/B01H2ISLTY/ref=sr_1_1?ie=UTF8&qid=1472938046&sr=8-1&keywords=9780966028331 > > It is listed with a hardcover: 978-0966028300 > Was 978-0966028300 in distribution with Amazon perhaps? > > > > Thank you, > Jana > > IngramSpark Supervisor > 1-800-509-4156 > lsisupport@ingramcontent.com > > ---------------------------------------------- > > Robin Lee Powell [, Aug 31, 7:23 PM CDT > > > We do not have 978-0966028300 in our system. > > Perhaps it was in distribution elsewhere. > > Yes, that's a prior publication of the book, which is why it's not > in your system. > > > We also do not have any control how a retailer chooses to list a > > title on their website. > > We have a problem, then, because when I asked how to make sure that > the ebook was associated with 978-0966028324 on Amazon (i.e. for > purposes of "search inside this book" and so on) in a previous > ticket, you guys specifically told me to make a new ebook with a new > ISBN in your system and it would work out. I can probably find the > previous ticket number, if you like. > > So, how *do* I get "search inside this book" to work for > https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/ > , since it's apparently not by doing what you told me to do the last > time I asked ? > > ---------------------------------------------- > > Jana, Aug 31, 12:29 PM CDT > > Thank you for your email. > > We do not have 978-0966028300 in our system. > Perhaps it was in distribution elsewhere. > We also do not have any control how a retailer chooses to list a title on their website. > > If you have any other questions on the process, please let us know. > > > Thank you, > Jana > > IngramSpark Supervisor > 1-800-509-4156 > lsisupport@ingramcontent.com > > ---------------------------------------------- > > Robin Lee Powell [, Aug 30, 1:56 AM CDT > > Spark account # 9039278 > > So my Kindle version ( ISBN 9780966028331 ) is finally showing up > on Amazon, yay! > > https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028309/ > > Unfortunately, it's showing up with the old print edition, ISBN-13: > 978-0966028300 , which is being sold by only by overpriced > after-market resellers, instead of showing up with: > > https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/ > > which is the nice new edition we're selling through you guys, > ISBN-13: 978-0966028324 > > This bad association is going to both confuse people (as the Kindle > and Print editions appear to be of very different editions of the > book) and cause us to be associated with horribly overpriced copies > of the first edition, which is bad for our reputation. > > Please fix. > > -------------------------------- > This email is a service from Ingram Content Group. > > > > > > > > > > [1R4V7P-ZZP1]