Received: from out6.pod4.sac1.zdsys.com ([192.161.146.73]:58111) by stodi.digitalkingdom.org with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.86) (envelope-from ) id 1btN4H-0004ON-KR for secretary@lojban.org; Sun, 09 Oct 2016 15:59:45 -0700 Received: from zendesk.com (work3.pod4.sac1.zdsys.com [10.100.5.13]) by out6.pod4.sac1.zdsys.com (Postfix) with ESMTP id ACA58407694C for ; Sun, 9 Oct 2016 22:59:35 +0000 (UTC) Date: Sun, 09 Oct 2016 22:59:35 +0000 From: "Myah (Ingram Spark Support)" Reply-To: Ingram Spark Support Cc: Robin Powell Message-ID: In-Reply-To: <20161003022755.GG1675@stodi.digitalkingdom.org> References: <1R4V7PZZP1@zendesk.com> <1R4V7PZZP1_57c713e21829c_9adf3fb59c2cd3283873b8_sprut@zendesk.com> <20160830061701.GF17353@stodi.digitalkingdom.org> <20160901002327.GI17353@stodi.digitalkingdom.org> <1R4V7PZZP1_57cb409395064_37c63fdc1c8cd31c337258_sprut@zendesk.com> <20161003022755.GG1675@stodi.digitalkingdom.org> <20161009193727.GC29961@stodi.digitalkingdom.org> Subject: [Ingram Content Group] Update: Re: [Ingram Content Group] Update: Wrong ebook association Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="--==_mimepart_57facbd7a2b14_bdf53fe4152cd31c1917fd"; charset=utf-8 Content-Transfer-Encoding: 7bit X-Auto-Response-Suppress: All Auto-Submitted: auto-generated X-Mailer: Zendesk Mailer X-Delivery-Context: event-id-143071498563 X-Zendesk-From-Account-Id: 8aae951 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=zendesk.com; q=dns/txt; s=zendesk1; t=1476053975; bh=vUG3Qnidw3E5H7UXXILsh+ftjfgJllES0HeFiAmpXZM=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=i6sIbFgOewTiriGCL1q/HTeyPW8GvBMQzlVueTJiIDYhEnM1TKP7aE0H8Td8gcEKV4KlBv0lv8DPj9S6EPqCU8wAyVzIEVfGmqbbldThcviq+yzITkxblCyV4PZMxBzwUnpCrwfOd6D9HqAK7WQfx0Zmnpvw0I9hEuIILNOSE7U= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmailmarkup.zendesk.com; q=dns/txt; s=zendesk1; t=1476053975; bh=vUG3Qnidw3E5H7UXXILsh+ftjfgJllES0HeFiAmpXZM=; h=date:from:reply-to:cc:message-id:in-reply-to:references:subject:mime-version:content-type:content-transfer-encoding; b=BVXdZLMl/2jZxoa5hp6CxOLE3/wN8bVtBtfHU9dR9mjM2sDp4pHU1wnzwm+XT5HfCueE5NyF+ky1XfegKf7mR+40es1AKrLPG7TbzepE/3oS0VlXkhc8+rB9wDlvrFwYr4aHoomtt2HUx5IWU9UAJkQRyVCdI3NfwcfBONapL4g= X-CMAE-Score: 0 X-CMAE-Analysis: v=2.1 cv=J69Xl1TS c=1 sm=1 tr=0 a=rTNbx5WzB9/c6+m/4pnyjg==:117 a=L9H7d07YOLsA:10 a=9cW_t1CCXrUA:10 a=s5jvgZ67dGcA:10 a=KiCxJD0x+Pe5VASQKmYoJrcyuOo=:19 a=IkcTkHD0fZMA:10 a=eTCsLFHnAAAA:8 a=vggBfdFIAAAA:8 a=MykR425BNHsvp-rd1LMA:9 a=QEXdDO2ut3YA:10 a=LzuhKpY_CksA:10 a=az9ExmBAGR4A:10 a=FJX9TDluAAAA:8 a=A-Ay9Xv3AAAA:8 a=TeuQqM9sAAAA:8 a=SSmOFEACAAAA:8 a=aL63K02mFgCOWgvz64oA:9 a=rTSoEJJTFEyPo26u:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=p403mkujtbAA:10 a=H-oYjRxR9sz0Gq9uC7Yt:22 a=ulBnneXc4k8OkFd-VeVl:22 a=Wxle2yX7101F7n91PQ6m:22 a=e7TI1aA-UvBIeUnWv3ue:22 a=e177VXkoA7pnmra_KuOY:22 a=zjWhRoSqWz9hl55Hdlzg:22 X-Spam-Score: -0.9 (/) X-Spam_score: -0.9 X-Spam_score_int: -8 X-Spam_bar: / ----==_mimepart_57facbd7a2b14_bdf53fe4152cd31c1917fd Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## You are registered as a CC on this support request (669723). Reply to thi= s email to add a comment to the request. ---------------------------------------------- Myah, Oct 9, 5:59 PM CDT Hello Robin, Thanks for the reply. I recommend getting in contact with whoever distrib= utes the out dated hardcover edition to have it removed from Amazon. = Thank You,=C2=A0 Myah IngramSpark/LSI Support Team=C2=A0 855-997-7275/800-509-4156=C2=A0 IngramSparkSupport@IngramContent.com ---------------------------------------------- Robin Lee Powell [, Oct 9, 4:57 PM CDT That's ... disappointing, since this situation was created by me following your instructions on how to get the results I wanted, which clearly I didn't. If we still count as the publisher, can you give me any hints on how to prove this to Amazon? ---------------------------------------------- Myah, Oct 9, 1:29 PM CDT Greetings Robin, Thanks for the reply. To clarify, the ISBN 9780966028331 (eBook) is liste= d on Amazon, but it is listed with ISBN 9780966028300 (hardcover) which i= s not distributed or printed by Ingram. Alternatively, ISBN 9780966028324= (case laminate- hardcover) that is distributed/printed by Ingram is list= ed on Amazon at https://www.amazon.com/Complete-Lojban-Language-John-Cowa= n/dp/0966028325/ref=3Dsr_1_1?s=3Dbooks&ie=3DUTF8&qid=3D1476037616&sr=3D1-= 1&keywords=3D9780966028324 = Unfortunately, we are unable to control how Amazon list a title. With thi= s in mind, IngramSpark cannot inform a retailer how to associate books on= its website. = **Please note that IngramSpark is your printer, whereas Ingram Book Compa= ny is your distributor. We are not the publisher** Thank You,=C2=A0 Myah IngramSpark/LSI Support Team=C2=A0 855-997-7275/800-509-4156=C2=A0 IngramSparkSupport@IngramContent.com ---------------------------------------------- Robin Lee Powell [, Oct 2, 9:28 PM CDT This is a follow-up to your previous request #630135 "Wrong ebook associa= tion" Again, that's *the wrong paper book*. If you go to the link you sent, you'll see a hardback book linked, but it's the $85 first edition that we no longer sell; it's being sold by third party sellers. What needs to happen is for https://www.amazon.com/Complete-Lojban-Language-John-Cowan/dp/0966028325/= , the actual current edition, to be linked to the Kindle version. Since you're my publisher, Amazon won't talk to me about it. Please fix it, or tell me how to do it! -------------------------------- This email is a service from IngramSpark. [JPVWZR-5QMJ]= ----==_mimepart_57facbd7a2b14_bdf53fe4152cd31c1917fd Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable
##- Please type your reply above this = line -##

You are registered as a CC on this support request (669723). Reply= to this email to add a comment to the request.

= Myah (IngramSpark) =

Oct 9, 5:59 PM CDT

=

Hello Robin,

Thanks for the reply. I recommend getting in contact with whoever = distributes the out dated hardcover edition to have it removed from Amazo= n.

Thank You,=C2=A0
Myah
IngramSpark/LSI Support Team=C2=A0
855-997-7275/800-509-4156=C2=A0
IngramSparkSupport@IngramContent.c= om

= Robin Lee Powell [ =

Oct 9, 4:57 PM CDT

=

That's ... disappointing, since this situation= was created by me
following your instructions on how to get the res= ults I wanted,
which clearly I didn't.

If we still count as the publisher, can you give me any hints on how=
to prove this to Amazon?

=

My= ah (IngramSpark)=

Oct 9, 1:29 PM C= DT

Greetings Robin,

=

Thanks for the reply. To clarify, the ISBN= 9780966028331 (eBook) is listed on Amazon, but it is listed with ISBN 97= 80966028300 (hardcover) which is not distributed or printed by Ingram. Al= ternatively, ISBN 9780966028324 (case laminate- hardcover) that is distri= buted/printed by Ingram is listed on Amazon at https://www.amazon.com/Complete-Lojban-Lang= uage-John-Cowan/dp/0966028325/ref=3Dsr_1_1?s=3Dbooks&ie=3DUTF8&qi= d=3D1476037616&sr=3D1-1&keywords=3D9780966028324

Unfortunately, we are unable to control how Amazon li= st a title. With this in mind, IngramSpark cannot inform a retailer how t= o associate books on its website.

Please note that IngramSpark is your printer, whereas Ingram Book Comp= any is your distributor. We are not the publisher

Thank You,=C2=A0
Myah
IngramSpark/LSI Support Team=C2=A0
855-997-7275/800-509-4156=C2=A0
IngramSparkSupport@IngramContent.c= om

=

= Robin Lee Powell [ =

Oct 2, 9:28 PM CDT

=

This is a follow-up to your previous request <= a href=3D"https://help.ingramspark.com/hc/requests/630135" target=3D"_bla= nk" rel=3D"ticket">#630135 "Wrong ebook association"

Again, that's *the wrong paper book*.

If you go to the link you sent, you'll see a hardback bo= ok linked,
but it's the $85 first edition that we no longer sell; it= 's being
sold by third party sellers.

What needs to happen is for
https://www.amazon.com/Complete-Lojban-Language-Jo= hn-Cowan/dp/0966028325/
, the actual current edition, to be link= ed to the Kindle version.

Since you're = my publisher, Amazon won't talk to me about it. Please
fix it, or te= ll me how to do it!
This email is a service from IngramSpark. Delivered by Zendesk
[JPVWZR-5QMJ]
= ----==_mimepart_57facbd7a2b14_bdf53fe4152cd31c1917fd--