Received: from mm-retail-out-1104.amazon.com ([207.171.165.136]:57008) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1RTCcT-0000iK-08 for treasurer@lojban.org; Wed, 23 Nov 2011 05:12:18 -0800 DomainKey-Signature: s=rte02; d=amazon.com; c=nofws; q=dns; h=Received:X-VirtualServer:X-VirtualServerGroup: X-MailingID:X-SMHeaderMap:X-Destination-ID:X-SMFBL: Content-Transfer-Encoding:Content-Type:X-Report-Abuse: Reply-To:MIME-Version:Message-ID:Subject:Date:To:From; b=NZHAH4Hn8nHVBNG98rQRE5xAqn6/3pWINnbuBChuU4nSClk5A+RF3qN0 EPZf7v2bx4D4jftELivDEHJC2fxQIQ==; Received: from mktomail.com ([172.28.0.48]) by amazoneu-rel.mktdns.com (StrongMail Enterprise 4.1.1.6(4.1.1.6-56715)); Wed, 23 Nov 2011 07:09:35 -0600 X-VirtualServer: eu-vsg49-amazoneu, amazoneu-rel.mktdns.com, 172.28.5.49 X-VirtualServerGroup: eu-vsg49-amazoneu X-MailingID: 1297396800::amazoneuBetacust-2863-10195-0-3757-prod-10426::10426::0::2102769475::20221 X-SMHeaderMap: mid="X-MailingID" X-Destination-ID: treasurer@lojban.org X-SMFBL: dHJlYXN1cmVyQGxvamJhbi5vcmc= Content-Transfer-Encoding: 7bit Content-Type: multipart/alternative; boundary="----=_NextPart_001_AEA6_74B0DC51.19495CFF" X-Report-Abuse: Please report abuse here: http://www.marketo.com/policy Reply-To: no-reply@amazon.com MIME-Version: 1.0 Message-ID: <1297396800.20221@amazon.com> Subject: Fulfillment by Amazon Seller Newsletter Date: Wed, 23 Nov 2011 07:09:35 -0600 To: treasurer@lojban.org From: "Fulfillment by Amazon" X-Spam-Score: -0.1 (/) X-Spam_score: -0.1 X-Spam_score_int: 0 X-Spam_bar: / ------=_NextPart_001_AEA6_74B0DC51.19495CFF Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline FBA Seller Update From the editor Greetings from Fulfillment by Amazon, Holiday sales are picking up fast. Let’s have our best year ever! Please review this month’s newsletter carefully for important dates, benefits, and reminders related to the holiday shopping season. We also want to remind you about FBA fee changes coming in 2012. We look forward to another year of helping you sell more and deliver exceptional service to your customers. -------------------------------------- FBA News -------------------------------------- FBA Fee Changes Coming February 1, 2012 Since the launch of Fulfillment by Amazon in 2006, sellers have used it to deliver their products to Amazon's millions of customers with fast, free Super Saver Shipping and Amazon Prime free 2-day shipping. In the five years since we launched, we've made few adjustments to our fulfillment fees, despite rising costs to us and to other fulfillment and transportation providers. We remain committed to providing low cost fulfillment services. At the same time, we must balance this with our commitment to provide the high level of service and the fast, free shipping our customers expect. For this reason, we are announcing the following changes to the FBA fee structure to better reflect our costs. To give you more time to understand and plan for these fee changes, we will not change them during the 2011 holiday selling season. FBA storage, order handling, optional services, and Multi-Channel Fulfillment fees will not be affected by these changes. The following fees will be effective as of February 1, 2012: * The Pick & Pack per Unit fee will be $1 for all Standard-Size Units ordered on Amazon.com. Standard-Size includes any packaged Unit that is 20 lb or less with its longest side 18 inches or less, its shortest side 8 inches or less, and its median side 14 inches or less. A Unit exceeding any of these dimensions is Oversize. o The fee for Media Units under $25.00 will change from $0.60 to $1.00. o The fee for Non-Media Units under $25.00 will change from $0.75 to $1.00. o The fee for Standard-Size Units of $25.00 or more will remain unchanged. * The Pick & Pack per Unit fee for Oversize Units ordered on Amazon.com will be $6.00. For Units that exceed the Standard-Size definition above, the Pick & Pack per Unit fee will change from $3.00 to $6.00. * We will use the Outbound Shipping Weight rounded up to the nearest pound to calculate the Weight Handling Fee and decrease the per-pound fee from $0.40 to $0.37. o The Weight Handling Fee will be based on Outbound Shipping Weight, which is the combined weight value assigned to the Unit plus the packaging weight (box and packing materials). o The packaging weight will be 2 oz for Standard-Size Media, 4 oz for Standard-Size Non-Media, and 1 lb for Oversize products. o To reflect the costs of industry practices by carriers, including UPS and FedEx, the Outbound Shipping Weight will be rounded up to the nearest whole pound when calculating the Weight Handling Fee. o We will reduce the per-pound Weight Handling Fee for orders placed on Amazon.com from $0.40 to $0.37. * We will use either the weight of the Unit or the Dimensional Weight of the Unit to determine the Outbound Shipping Weight. o For small Units, we will use the weight of the Unit to determine the Outbound Shipping Weight. o Following industry practices, for all Units ordered on Amazon.com with a volume greater than 5,184 cubic inches (based on length x width x height), we will use the Dimensional Weight if the Dimensional Weight is greater than the Unit weight. o The Dimensional Weight is the volume of the Unit divided by 166. For full details, please review the help section Fulfillment by Amazon Pricing Changes. (http://www.amazon.com/gp/help/customer/display.html/?nodeId=200789180) -------------------------------------- Time Your Holiday for Success Timing is critical if you want to grow your sales this holiday season! To make sure your inventory is available for the peak shopping days, ship to Amazon as early as you can. The last order date for FREE Super Saver Shipping to be delivered by December 24 typically falls around the middle of December. Customers will place many last-minute orders on this date. Inventory must be received in the fulfillment centers by December 10, 2011, to ensure it will be available for FREE Super Saver Shipping delivery by December 24. It’s also important to stay IN STOCK during this busy holiday season. Keep a look out for replenishment alerts that will notify you of products that are at risk of running out of stock if you don’t replenish them within three weeks. -------------------------------------- Holiday Benefits for FBA Sellers and Customers For FBA sellers and their customers, Amazon offers much to be merry about this holiday season: * FREE Super Saver Shipping and Amazon Prime: Eligible FBA-fulfilled products can qualify for FREE Super Saver Shipping and Prime shipping discounts. * Amazon Customer Service: Amazon handles customer service for FBA-fulfilled orders on Amazon.com, including processing returns, which simplifies your holiday selling. * Amazon's gift-wrap service: FBA-fulfilled orders are eligible for gift-wrap services, adding a special touch to your seasonal business. * Amazon's delivery promise for your products: Amazon lets customers know how late they can order your FBA-fulfilled products on Amazon.com in order to receive them in time for December 25. This means more of your products can ship closer to the holiday deadline with Amazon's delivery promise. If you sell high-value products on Amazon.com, take advantage of Zero Fee Fulfillment to eliminate Order Handling, Pick & Pack, and Weight Handling fees on standard-sized items priced at $300 or more. Selling on Amazon fees, storage fees, and other applicable fees still apply. Learn more about Zero Fee Fulfillment. (http://www.amazonservices.com/content/fba-zero-fee-fulfillment.htm) Also remember that the maximum replacement value currently stands at $2,000. This means more peace of mind when sending your high-value items to an Amazon fulfillment center. For specifics about the policy and scenarios in which it does or does not apply, please review the FBA Lost and Damaged Inventory Reimbursement Policy. (http://www.amazon.com/gp/help/customer/display.html/?nodeId=200242960) -------------------------------------- Seller Success -------------------------------------- GoVacuum Earns 70% of Revenue from Products Shipped by FBA GoVacuum.com has come a long way since it was founded in 1976 as Vacuums Unlimited, a small family-run vacuum shop in Arlington, Virginia. GoVacuum launched its first website and online catalog in 1999 with no eCommerce capabilities and spent the next five years building an internet presence. In 2004, the company turned to Amazon. "Once we started selling on Amazon, there was no turning back," says founder and CEO Bill Anand. Taking advantage of multiple Amazon services, GoVacuum has enjoyed significant bottom line growth, while improving customer service and growing their inventory to roughly 4,000 products from every major vacuum manufacturer. "Amazon allows us to provide a scalable level of exceptional customer service we couldn’t otherwise offer our customers." —Sachin Anand Director of Business Development, GoVacuum Read the GoVacuum Success Story (http://www.amazonservices.com/content/go-vacuum.htm) -------------------------------------- Tools & Tips -------------------------------------- Tracking Multi-Channel Fulfillment Orders Enjoy more insight on the status of your Multi-Channel Fulfillment orders in Seller Central. Tracking information from the carrier is now being imported directly to the Manage Your Orders detail page, so you can quickly answer customer questions and provide updates on the shipping status. If tracking numbers are available, you will see the tracking status imported from the carrier. You can copy the tracking number and go to the carrier’s website to check the shipment status. You can also provide tracking numbers to your customers, so they have the option to track packages on their own. In addition, if a Multi-Channel Fulfillment order is undeliverable and returned to one of our fulfillment centers, we will list it in the FBA Returns report, as well as the Manage Your Orders detail page. Learn more about Service for Multi-Channel Fulfillment Orders. (http://www.amazon.com/gp/help/customer/display.html/?nodeId=200386190) -------------------------------------- Vacation Settings – Remember FBA Listings Can Remain Active Are you planning a well-earned break this holiday season? If so, your FBA listings can remain active during this period, and you can continue to sell. When you change your listing status from active to inactive (or "On Vacation"), the listings you fulfill yourself will be removed from Amazon.com. However, your listings fulfilled by Amazon will remain available for sale on Amazon.com and through Multi-Channel Fulfillment. When you’re ready to resume self-fulfilling orders, you simply need to reactivate your listing status. Furthermore, if you have items in stock in Amazon fulfillment centers that you also sell through other channels, you don’t need to miss out on any business while you’re on vacation. Simply ask a member of your staff to direct these orders during your absence through Multi-Channel Fulfillment. Amazon will take care of the rest. For more on account status, go to Listings Status (Vacation). (http://www.amazon.com/gp/help/customer/display.html/?nodeId=200219380) -------------------------------------- Regards, The Fulfillment by Amazon Team We hope you found this message to be useful. However, if you'd rather not receive future e-mails of this sort from Amazon Services, please opt-out here: http://www.amazonservices.com/content/unsubscribe.htm (c) 2011 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210   - ------=_NextPart_001_AEA6_74B0DC51.19495CFF Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline FBA Seller Update

 

FBA Merchant Update
  in this issue...

Product Restrictions

Remember that items that do not comply with FBA product restrictions and safety requirements cannot be shipped to or from Amazon fulfillment centers. Failure to comply with these requirements may result in immediate disposal of your inventory. For full details, review the FBA Product Restrictions and Packaging Requirements.

Packaging & Prep Requirements

Avoid common mistakes when preparing your shipments to Amazon fulfillment centers. Minor errors in ASIN matching and Unit labeling can have an impact on your holiday sales. Learn more in the updated FBA Help section 5.8 Packaging and Prep Requirements.

 

  useful links

From the editor

Greetings from Fulfillment by Amazon,

Holiday sales are picking up fast. Let’s have our best year ever! Please review this month’s newsletter carefully for important dates, benefits, and reminders related to the holiday shopping season. We also want to remind you about FBA fee changes coming in 2012. We look forward to another year of helping you sell more and deliver exceptional service to your customers.

  FBA News

FBA Fee Changes Coming February 1, 2012

Since the launch of Fulfillment by Amazon in 2006, sellers have used it to deliver their products to Amazon's millions of customers with fast, free Super Saver Shipping and Amazon Prime free 2-day shipping. In the five years since we launched, we've made few adjustments to our fulfillment fees, despite rising costs to us and to other fulfillment and transportation providers.

We remain committed to providing low cost fulfillment services. At the same time, we must balance this with our commitment to provide the high level of service and the fast, free shipping our customers expect. For this reason, we are announcing the following changes to the FBA fee structure to better reflect our costs. To give you more time to understand and plan for these fee changes, we will not change them during the 2011 holiday selling season. FBA storage, order handling, optional services, and Multi-Channel Fulfillment fees will not be affected by these changes.

The following fees will be effective as of February 1, 2012:

  • The Pick & Pack per Unit fee will be $1 for all Standard-Size Units ordered on Amazon.com. Standard-Size includes any packaged Unit that is 20 lb or less with its longest side 18 inches or less, its shortest side 8 inches or less, and its median side 14 inches or less. A Unit exceeding any of these dimensions is Oversize.
    • The fee for Media Units under $25.00 will change from $0.60 to $1.00.
    • The fee for Non-Media Units under $25.00 will change from $0.75 to $1.00.
    • The fee for Standard-Size Units of $25.00 or more will remain unchanged.
  • The Pick & Pack per Unit fee for Oversize Units ordered on Amazon.com will be $6.00. For Units that exceed the Standard-Size definition above, the Pick & Pack per Unit fee will change from $3.00 to $6.00.
  • We will use the Outbound Shipping Weight rounded up to the nearest pound to calculate the Weight Handling Fee and decrease the per-pound fee from $0.40 to $0.37.
    • The Weight Handling Fee will be based on Outbound Shipping Weight, which is the combined weight value assigned to the Unit plus the packaging weight (box and packing materials).
    • The packaging weight will be 2 oz for Standard-Size Media, 4 oz for Standard-Size Non-Media, and 1 lb for Oversize products.
    • To reflect the costs of industry practices by carriers, including UPS and FedEx, the Outbound Shipping Weight will be rounded up to the nearest whole pound when calculating the Weight Handling Fee.
    • We will reduce the per-pound Weight Handling Fee for orders placed on Amazon.com from $0.40 to $0.37.
  • We will use either the weight of the Unit or the Dimensional Weight of the Unit to determine the Outbound Shipping Weight.
    • For small Units, we will use the weight of the Unit to determine the Outbound Shipping Weight.
    • Following industry practices, for all Units ordered on Amazon.com with a volume greater than 5,184 cubic inches (based on length x width x height), we will use the Dimensional Weight if the Dimensional Weight is greater than the Unit weight.
    • The Dimensional Weight is the volume of the Unit divided by 166.

For full details, please review the help section Fulfillment by Amazon Pricing Changes.

Time Your Holiday for Success

Timing is critical if you want to grow your sales this holiday season! To make sure your inventory is available for the peak shopping days, ship to Amazon as early as you can.

The last order date for FREE Super Saver Shipping to be delivered by December 24 typically falls around the middle of December. Customers will place many last-minute orders on this date. Inventory must be received in the fulfillment centers by December 10, 2011, to ensure it will be available for FREE Super Saver Shipping delivery by December 24.

It’s also important to stay IN STOCK during this busy holiday season. Keep a look out for replenishment alerts that will notify you of products that are at risk of running out of stock if you don’t replenish them within three weeks.

Holiday Benefits for FBA Sellers and Customers

For FBA sellers and their customers, Amazon offers much to be merry about this holiday season:

  • FREE Super Saver Shipping and Amazon Prime: Eligible FBA-fulfilled products can qualify for FREE Super Saver Shipping and Prime shipping discounts.
  • Amazon Customer Service: Amazon handles customer service for FBA-fulfilled orders on Amazon.com, including processing returns, which simplifies your holiday selling.
  • Amazon's gift-wrap service: FBA-fulfilled orders are eligible for gift-wrap services, adding a special touch to your seasonal business.
  • Amazon's delivery promise for your products: Amazon lets customers know how late they can order your FBA-fulfilled products on Amazon.com in order to receive them in time for December 25. This means more of your products can ship closer to the holiday deadline with Amazon's delivery promise.

If you sell high-value products on Amazon.com, take advantage of Zero Fee Fulfillment to eliminate Order Handling, Pick & Pack, and Weight Handling fees on standard-sized items priced at $300 or more. Selling on Amazon fees, storage fees, and other applicable fees still apply.  Learn more about Zero Fee Fulfillment.

Also remember that the maximum replacement value currently stands at $2,000. This means more peace of mind when sending your high-value items to an Amazon fulfillment center. For specifics about the policy and scenarios in which it does or does not apply, please review the FBA Lost and Damaged Inventory Reimbursement Policy.

  Seller Success

GoVacuum Earns 70% of Revenue from Products Shipped by FBA

GoVacuum.com has come a long way since it was founded in 1976 as Vacuums Unlimited, a small family-run vacuum shop in Arlington, Virginia. GoVacuum launched its first website and online catalog in 1999 with no eCommerce capabilities and spent the next five years building an internet presence. In 2004, the company turned to Amazon. "Once we started selling on Amazon, there was no turning back," says founder and CEO Bill Anand. Taking advantage of multiple Amazon services, GoVacuum has enjoyed significant bottom line growth, while improving customer service and growing their inventory to roughly 4,000 products from every major vacuum manufacturer.

"Amazon allows us to provide a scalable level of exceptional customer service we couldn’t otherwise offer our customers."

—Sachin Anand
Director of Business Development, GoVacuum

Read the GoVacuum Success Story

  Tools & Tips

Tracking Multi-Channel Fulfillment Orders

Enjoy more insight on the status of your Multi-Channel Fulfillment orders in Seller Central. Tracking information from the carrier is now being imported directly to the Manage Your Orders detail page, so you can quickly answer customer questions and provide updates on the shipping status.

If tracking numbers are available, you will see the tracking status imported from the carrier. You can copy the tracking number and go to the carrier’s website to check the shipment status. You can also provide tracking numbers to your customers, so they have the option to track packages on their own.

In addition, if a Multi-Channel Fulfillment order is undeliverable and returned to one of our fulfillment centers, we will list it in the FBA Returns report, as well as the Manage Your Orders detail page.

Learn more about Service for Multi-Channel Fulfillment Orders.

Vacation Settings – Remember FBA Listings Can Remain Active

Are you planning a well-earned break this holiday season? If so, your FBA listings can remain active during this period, and you can continue to sell. When you change your listing status from active to inactive (or "On Vacation"), the listings you fulfill yourself will be removed from Amazon.com. However, your listings fulfilled by Amazon will remain available for sale on Amazon.com and through Multi-Channel Fulfillment. When you’re ready to resume self-fulfilling orders, you simply need to reactivate your listing status.

Furthermore, if you have items in stock in Amazon fulfillment centers that you also sell through other channels, you don’t need to miss out on any business while you’re on vacation. Simply ask a member of your staff to direct these orders during your absence through Multi-Channel Fulfillment. Amazon will take care of the rest. For more on account status, go to Listings Status (Vacation)

Regards,
The Fulfillment by Amazon Team
We hope you found this message to be useful. However, if you'd rather not receive future e-mails of this sort from Amazon Services, please opt-out here: Unsubscribe

(c) 2011 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210

 

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