Received: from mm-retail-out-1104.amazon.com ([207.171.165.136]:11941) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1TanZL-0005va-KF for treasurer@lojban.org; Tue, 20 Nov 2012 05:09:09 -0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=amazon.com; i=no-reply@amazon.com; q=dns/txt; s=amazon201209; t=1353416898; x=1384952898; h=content-transfer-encoding:reply-to:mime-version: message-id:subject:date:to:from; bh=xEumBORrvtc1U9MIrO46ERcKqvgDww0nDORH42ayElA=; b=C4mJ+JIhw5sad4y0/sQvhyODHdO8ayXplFKsLF+Uh7iFD8/TYxYzZYcZ GTNcoyUDN1d1lSfjtFFWRufnaiYujEN1HHVcV59BNQolnA+6mbX9ihu9j DTvBS1G+XUVcnPAYX3/nCpXo/Ci8z0U14oBRviOhX4ncMSCUnuO2PDgZ1 4=; Received: from mktomail.com ([172.28.0.48]) by amazoneu-rel.mktdns.com (StrongMail Enterprise 4.1.1.6(4.1.1.6-56715)); Tue, 20 Nov 2012 07:08:44 -0600 X-VirtualServer: eu-vsg49-amazoneu, amazoneu-rel.mktdns.com, 172.28.5.49 X-VirtualServerGroup: eu-vsg49-amazoneu X-MailingID: 1297442363::amazoneuBetacust-6181-25871-0-11093-prod-48508::48508::0::2102761865-1::9061 X-SMHeaderMap: mid="X-MailingID" X-Destination-ID: treasurer@lojban.org X-SMFBL: dHJlYXN1cmVyQGxvamJhbi5vcmc= Content-Transfer-Encoding: 7bit Content-Type: multipart/alternative; boundary="----=_NextPart_001_AEA6_74B0DC51.19495CFF" X-PVIQ: 000326-000757-006181-000000-034197 X-Report-Abuse: Please report abuse here: http://www.marketo.com/policy Reply-To: MIME-Version: 1.0 Message-ID: <1297442363.9061@amazon.com> Subject: FBA Newsletter November 2012 Date: Tue, 20 Nov 2012 07:08:40 -0600 To: treasurer@lojban.org From: "Fulfillment by Amazon" X-Spam-Score: 1.2 (+) X-Spam_score: 1.2 X-Spam_score_int: 12 X-Spam_bar: + X-Spam-Report: Spam detection software, running on the system "stodi.digitalkingdom.org", has identified this incoming email as possible spam. The original message has been attached to this so you can view it (if it isn't spam) or label similar future email. If you have any questions, see the administrator of that system for details. Content preview: Greetings from Fulfillment by Amazon The stage is set and the curtains have opened on the 2012 holiday shopping season. Hopefully, you have your inventory in Amazon’s fulfillment centers or on its way to cover the demand for popular products. As usual, we plan to deliver top-notch fulfillment and customer service for your FBA inventory. This month, in addition to holiday guidance and tips, we have some exciting news about our expansion in Canada. If you're ready to sell around the world, we can help make it happen. [...] Content analysis details: (1.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 1.1 DKIM_ADSP_ALL No valid author signature, domain signs all mail -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_MESSAGE BODY: HTML included in message 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid 0.0 T_DKIM_INVALID DKIM-Signature header exists but is not valid ------=_NextPart_001_AEA6_74B0DC51.19495CFF Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline Greetings from Fulfillment by Amazon The stage is set and the curtains have opened on the 2012 holiday shopping season. Hopefully, you have your inventory in Amazon’s fulfillment centers or on its way to cover the demand for popular products. As usual, we plan to deliver top-notch fulfillment and customer service for your FBA inventory. This month, in addition to holiday guidance and tips, we have some exciting news about our expansion in Canada. If you're ready to sell around the world, we can help make it happen. ------------------------------ FBA News ------------------------------ FBA opens in Canada Amazon has opened its doors to FBA sellers on Amazon.ca. Now sellers can set up an FBA account on Amazon.ca to get these advantages: - FREE Super Saver Shipping. FBA listings on Amazon.ca are eligible for Super Saver shipping when the customer spends $25.00 CND - Amazon's trusted customer service and returns. FBA handles customer service and returns for Amazon.ca orders. - Multi-Channel Fulfillment. FBA can fulfill your orders from other sales channels from your inventory stored at an Amazon designated fulfillment center. - Cost effective and simple. Sellers pay for storage space and the orders Amazon fulfills. Fees for Selling on Amazon and optional services may apply. To learn more, visit Fulfilment by Amazon in Canada ------------------------------ Enhancements to Amazon customer delivery Amazon is well-known for its relentless customer focus—and FBA sellers are frequently the beneficiaries of this dedication. Over the past few months, we have made several enhancements in areas like delivery convenience, customer service and our fulfillment network in an effort to continually raise the bar for Amazon customers. Here are just a few ways Amazon is working for you: - To keep inventory close to customers and expand global reach, we have added new fulfillment centers worldwide, including in California, Virginia, Spain and Germany. - Amazon also continues to be the gold standard in customer convenience with programs such as Amazon delivery lockers, which are currently available in Seattle, New York, London, and California, and Local Express Delivery, which delivers products to customers on the day they ordered them in select regions. - Amazon continues to add new benefits to the Amazon Prime subscription service – and as more customers become Prime members, it means more exposure for your FBA products. Recent additions to Prime benefits include thousands of new streaming movies and television shows, the Kindle Owners' Lending Library and new expedited shipping options. ------------------------------ Promote your brand for the holidays with new multi-channel branding features As an FBA seller, you can use Multi-Channel Fulfillment to fulfill orders both on and off Amazon.com from a single pool of inventory. Now you can promote and preserve your brand and still get the same world-class fulfillment you and your customers expect through FBA. With Multi-Channel Fulfillment's new branding features, your customers can receive your product in an unbranded box with your company name and additional text of your choice on the packing slip. Are you already using Multi-Channel Fulfillment? It's quick and easy to enable unbranded boxes and branded packing slips. In your Multi-Channel Fulfillment Settings (sign in required), enter your Merchant Name and optional text for the packing slip. You can disable the service at any time. Learn more about Branding Options for Multi-Channel Fulfillment , including applicable fees and Multi-Channel Fulfillment. ------------------------------ Save money with FBA's partnered LTL carriers Shipping large orders with an Amazon-partnered carrier can save you a "truckload" of money. If your total shipment weight is more than 130 pounds, Amazon's partnered less than truckload (LTL) carrier program offers discounted rates for deliveries within the 48 contiguous United States. Actual shipping costs may vary from any estimates, and you are responsible for the actual costs. Sellers enabled for Amazon-partnered LTL will have the option to choose it as their shipping method when creating an inbound shipment. To be eligible to use an Amazon-partnered LTL carrier, you must have a dock or forklift to enable placing pallets on a truck and be able to support a truck coming to your pickup address. Learn more about Amazon-Partnered LTL (sign-in required) ------------------------------ FBA helps sellers affected by Hurricane Sandy The Fulfillment by Amazon Team, along with the broader Amazon family, was saddened by the devastating toll that Hurricane Sandy took on areas of the East Coast. While many businesses were disrupted by the hurricane, we are glad to report that the FBA team was able to help keep orders flowing and minimize the impact on sellers’ businesses. We fulfilled the vast majority of customer orders on time thanks to our strategic inventory placement, which spreads products to fulfillment centers across the country. Fulfillment centers in unaffected regions were able to assist our locations on the East Coast, so that deliveries could continue uninterrupted. ------------------------------ Tools & Tips ------------------------------ Reach new customers around the world with Global Selling with Amazon Selling globally just got easier with our new Global Selling with Amazon guide. You can list and sell your products on any of our websites in the United States, Germany, United Kingdom, France, Italy, Spain, Canada, China, and Japan, and reach customers in many more locations as well. You can access various tools and services, including product listing tools and the Amazon European Marketplaces Account. Global fulfillment centers: Amazon has fulfillment centers in several countries throughout the world and LTLoffers various services to help you make the most of them. Online order management: Amazon supports you by supplying reports to help you run your business and a Seller Central portal, which provides helpful tools and information, such as at-a-glance order status, messages from buyers, and seller-coaching tips. Simple shipping: Amazon has established relationships with service providers such as freight forwarders and customs brokers, making it easier to ship your inventory. The Global Selling with Amazon guide is available in printer-friendly PDF and as a free download on Kindle. Global Selling with Amazon manual (pdf) Global Selling with Amazon manual (Kindle) ------------------------------ Stay eligible to sell through the entire holiday season FBA sellers in good standing are not subject to the same holiday season restrictions as other sellers . We can help you sell and fulfill orders right up to the end of the holiday season, where hours count. But it is still important to monitor your customer metrics and take corrective action when necessary. Excessive order defect rates (negative feedback, A-to-z Guarantee claims and chargebacks) can cause account suspensions and even account closures, especially in the Toys and Games category. Check your feedback and A-to-z Guarantee claim pages daily and proactively resolve any issues. Make sure your e-mail contact information is up-to-date in your seller account and confirm that Amazon e-mail is not being filtered as spam by your e-mail program or ISP. It is important to make sure you are receiving all e-mails so that we can inform you if trouble arises or provide you with the stock status of your products --especially if you are planning to read those e-mails on the beach during your holiday vacation. ------------------------------ Near real-time tracking now available for your FBA shipments You can now keep better tabs on your small parcel shipments inbound to Amazon fulfillment centers from the Seller Central Shipping Queue. If you have uploaded shipment tracking numbers in the shipment creation workflow, you can now view detailed carrier tracking events and shipment status. Shipment tracking is built in if you participate in our partnered carrier program. From the Shipping Queue page, click the "View & Track" button - you will then be directed to the Summary page of the shipment creation workflow. From the "Summary" page, select the "Box Summary" tab. In the Box Summary, you will be able to expand each row to view every carrier status event from the time the shipment is picked up to the time it is received at the fulfillment center. Learn more about the benefits of Inbound Visibility for Small Parcel and LTL Shipments . ------------------------------ Planning inventory levels for peak Last year in late November and early December, Amazon customer response to FBA offers was so strong that FBA sellers went out of stock on many critical products. To help avoid such stock-outs, this upcoming holiday season, we are providing sellers with a list of your ASINs that went out of stock during the peak sales period last year. Sellers who sold more than 100 products during the peak holiday period last year and had at least one of those ASINs go out of stock in that period, will receive their list of ASINs by e-mail. Alternately, you can go directly to the report in the Featured Opportunities section of the Amazon Selling Coach. Only sellers who meet the criteria above will have information populated in the report. As you plan for this holiday shopping season, please remember that Amazon customers show heavy demand for FBA products right up to the shipping cut-off date for December 24 delivery. Please consider the amount of inventory needed to meet this demand for all of your FBA products deep into December. Go to the Missed FBA Opportunities due to Out-of-Stocks report: http://www.amazon.com/Missed-Opportunities ------------------------------ The Fulfillment by Amazon Team We hope you found this message to be useful. However, if you'd rather not receive future e-mails of this sort from Amazon Services, please opt-out here: http://www.amazonservices.com/content/unsubscribe.htm (c) 2012 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 - ------=_NextPart_001_AEA6_74B0DC51.19495CFF Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline FBA Seller Update

 

FBA Merchant Update
  in this issue...

Tools & Tips
Reach new customers around the world with Global Selling with Amazon
Stay eligible to sell through the entire holiday season
Near real-time tracking now available for your FBA shipments
Planning inventory levels for peak


  reminders

Make this your best season yet with our holiday tips

We have compiled some holiday tips to help you make the 2012 season your best one yet. Don’t forget to add these important dates to your calendar:

December 14, 2012, is the estimated last order date for FREE Super Saver Shipping in the non-contiguous United States. We recommend sending replenishments so they are received by December 7, 2012.

December 16, 2012, is the estimated last order date for FREE Super Saver Shipping. We recommend sending replenishments so they are received by December 7, 2012.

December 21, 2012, is the estimated last order date for Two-Day Shipping. We recommend sending replenishments so they are received by December 14, 2012. This is also the last receiving date to be able to take advantage of the complete holiday season.

These dates are estimated based on the 2011 holiday season and are subject to change, so please look for updated information as we get closer to the holidays.

Don’t miss sales due to out-of-stock inventory

During the holiday shopping season, don’t risk running out of stock on popular products with these tools (sign in required):

Missed FBA Opportunities due to Out-of-Stocks
Monitor inventory levels based on past missed sales.

Replenishment Alerts
Set replenishment levels for each product and receive alerts when your inventory drops below those levels.

Inventory Health Report
Forecast the demand for products based on the age of your inventory and how fast it sells.

Manage high-volume shipments with bulk uploads

Managing high volume shipments is fast and easy when you use the Inbound Shipment feed upload tool to create or update a shipment. Instead of creating a shipment one product at a time, the Inbound Shipment feed upload tool enables you to upload complete shipments--including case packs--in bulk.
Simply upload a .csv file of your inventory created from a template we provide. The shipment is created automatically for you. Upload Inbound Shipment File (sign-in required).

 

  useful links

Greetings from Fulfillment by Amazon

The stage is set and the curtains have opened on the 2012 holiday shopping season. Hopefully, you have your inventory in Amazon’s fulfillment centers or on its way to cover the demand for popular products. As usual, we plan to deliver top-notch fulfillment and customer service for your FBA inventory. This month, in addition to holiday guidance and tips, we have some exciting news about our expansion in Canada. If you're ready to sell  around the world, we can help make it happen.

  FBA News

FBA opens in Canada

Amazon has opened its doors to FBA sellers on Amazon.ca. Now sellers can set up an FBA account on Amazon.ca to get these advantages:

  • FREE Super Saver Shipping. FBA listings on Amazon.ca are eligible for Super Saver shipping when the customer spends $25.00 CND
  • Amazon's trusted customer service and returns. FBA handles customer service and returns for Amazon.ca orders.
  • Multi-Channel Fulfillment. FBA can fulfill your orders from other sales channels from your inventory stored at an Amazon designated fulfillment center.
  • Cost effective and simple. Sellers pay for storage space and the orders Amazon fulfills. Fees for Selling on Amazon and optional services may apply.

To learn more, visit Fulfilment by Amazon in Canada.

Enhancements to Amazon customer delivery

Amazon is well-known for its relentless customer focus—and FBA sellers are frequently the beneficiaries of this dedication. Over the past few months, we have made several enhancements in areas like delivery convenience, customer service and our fulfillment network in an effort to continually raise the bar for Amazon customers. Here are just a few ways Amazon is working for you:

  • To keep inventory close to customers and expand global reach, we have added new fulfillment centers worldwide, including in California, Virginia, Spain and Germany.
  • Amazon also continues to be the gold standard in customer convenience with programs such as Amazon delivery lockers, which are currently available in Seattle, New York, London, and California with more to come, and Local Express Delivery, which delivers products to customers on the day they ordered them in select regions.
  • Amazon continues to add new benefits to the Amazon Prime subscription service – and as more customers become Prime members, it means more exposure for your FBA products. Recent additions to Prime benefits include thousands of new streaming movies and television shows, the Kindle Owners' Lending Library and new expedited shipping options.

Promote your brand for the holidays with new multi-channel branding features

As an FBA seller, you can use Multi-Channel Fulfillment to fulfill orders both on and off Amazon.com from a single pool of inventory. Now you can promote and preserve your brand and still get the same world-class fulfillment you and your customers expect through FBA. With Multi-Channel Fulfillment's new branding features, your customers can receive your product in an unbranded box with your company name and additional text of your choice on the packing slip.

Are you already using Multi-Channel Fulfillment? It's quick and easy to enable unbranded boxes and branded packing slips. In your Multi-Channel Fulfillment Settings (sign in required), enter your Merchant Name and optional text for the packing slip. You can disable the service at any time.

Learn more about Branding Options for Multi-Channel Fulfillment, including applicable fees and Multi-Channel Fulfillment.

Save money with FBA's partnered LTL carriers

Shipping large orders with an Amazon-partnered carrier can save you a "truckload" of money. If your total shipment weight is more than 130 pounds, Amazon's partnered less than truckload (LTL) carrier program offers discounted rates for deliveries within the 48 contiguous United States. Actual shipping costs may vary from any estimates, and you are responsible for the actual costs.

Sellers enabled for Amazon-partnered LTL will have the option to choose it as their shipping method when creating an inbound shipment. To be eligible to use an Amazon-partnered LTL carrier, you must have a dock or forklift to enable placing pallets on a truck and be able to support a truck coming to your pickup address.

Learn more about Amazon-Partnered LTL (sign-in required)

FBA helps sellers affected by Hurricane Sandy

The Fulfillment by Amazon Team, along with the broader Amazon family, was saddened by the devastating toll that Hurricane Sandy took on areas of the East Coast.

While many businesses were disrupted by the hurricane, we are glad to report that the FBA team was able to help keep orders flowing and minimize the impact on sellers’ businesses. We fulfilled the vast majority of customer orders on time thanks to our strategic inventory placement, which spreads products to fulfillment centers across the country. Fulfillment centers in unaffected regions were able to assist our locations on the East Coast, so that deliveries could continue uninterrupted.

  Tools & Tips

Reach new customers around the world with Global Selling with Amazon

Selling globally just got easier with our new Global Selling with Amazon guide. You can list and sell your products on any of our websites in the United States, Germany, United Kingdom, France, Italy, Spain, Canada, China, and Japan, and reach customers in many more locations as well. You can access various tools and services, including product listing tools and the Amazon European Marketplaces Account.

Global fulfillment centers: Amazon has fulfillment centers in several countries throughout the world and offers various services to help you make the most of them.

Online order management: Amazon supports you by supplying reports to help you run your business and a Seller Central portal, which provides helpful tools and information, such as at-a-glance order status, messages from buyers, and seller-coaching tips.

Simple shipping: Amazon has established relationships with service providers such as freight forwarders and customs brokers, making it easier to ship your inventory.

The Global Selling with Amazon guide is available in printer-friendly PDF and as a free download on Kindle.

Global Selling with Amazon manual (pdf)

Global Selling with Amazon manual (Kindle)

Stay eligible to sell through the entire holiday season

FBA sellers in good standing are not subject to the same holiday season restrictions as other sellers . We can help you sell and fulfill orders right up to the end of the holiday season, where hours count. But it is still important to monitor your customer metrics and take corrective action when necessary.

Excessive order defect rates (negative feedback, A-to-z Guarantee claims and chargebacks) can cause account suspensions and even account closures, especially in the Toys and Games category. Check your feedback and A-to-z Guarantee claim pages daily and proactively resolve any issues.

Make sure your e-mail contact information is up-to-date in your seller account and confirm that Amazon e-mail is not being filtered as spam by your e-mail program or ISP. It is important to make sure you are receiving all e-mails so that we can inform you if trouble arises or provide you with the stock status of your products --especially if you are planning to read those e-mails on the beach during your holiday vacation.

Near real-time tracking now available for your FBA shipments

You can now keep better tabs on your small parcel shipments inbound to Amazon fulfillment centers from the Seller Central Shipping Queue. If you have uploaded shipment tracking numbers in the shipment creation workflow, you can now view detailed carrier tracking events and shipment status. Shipment tracking is built in if you participate in our partnered carrier program.

From the Shipping Queue page, click the "View & Track" button - you will then be directed to the Summary page of the shipment creation workflow. From the "Summary" page, select the "Box Summary" tab. In the Box Summary, you will be able to expand each row to view every carrier status event from the time the shipment is picked up to the time it is received at the fulfillment center.

Learn more about the benefits of Inbound Visibility for Small Parcel and LTL Shipments.

Planning inventory levels for peak

Last year in late November and early December, Amazon customer response to FBA offers was so strong that FBA sellers went out of stock on many critical products. To help avoid such stock-outs, this upcoming holiday season, we are providing sellers with a list of your ASINs that went out of stock during the peak sales period last year.

Sellers who sold more than 100 products during the peak holiday period last year and had at least one of those ASINs go out of stock in that period, will receive their list of ASINs by e-mail. Alternately, you can go directly to the report in the Featured Opportunities section of the Amazon Selling Coach. Only sellers who meet the criteria above will have information populated in the report.

As you plan for this holiday shopping season, please remember that Amazon customers show heavy demand for FBA products right up to the shipping cut-off date for December 24 delivery. Please consider the amount of inventory needed to meet this demand for all of your FBA products deep into December.

Go to the Missed FBA Opportunities due to Out-of-Stocks report.

Regards,
The Fulfillment by Amazon Team
We hope you found this message to be useful. However, if you'd rather not receive future e-mails of this sort from Amazon Services, please opt-out here: Unsubscribe

(c) 2012 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210
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