Received: from mm-retail-out-1104.amazon.com ([207.171.165.136]:11702) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1TlfzI-00033U-3X for treasurer@lojban.org; Thu, 20 Dec 2012 05:16:46 -0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=amazon.com; i=no-reply@amazon.com; q=dns/txt; s=amazon201209; t=1356009371; x=1387545371; h=content-transfer-encoding:reply-to:mime-version: message-id:subject:date:to:from; bh=x8h3yJfV+Jft+pX2QoR+Q/QydWKlCWBvHwsz8Nz6IRY=; b=BTT/VtF6SLCet6vwzFhj8RSShLP/NAFV2VQLOirol9QmDspKHm0TNChR Ru2Ui60M8YvVk9WckUh6nHykr8wHlTb7p8MxUXKsP7n1DXM3Y2+ySzO5E gZMTONAc6/IuLfsypl5dNP7HDWFp1dAEQRGaU4XTvK4fpiJ5QrWop/WWc I=; Received: from mktomail.com ([172.28.0.48]) by amazoneu-rel.mktdns.com (StrongMail Enterprise 4.1.1.6(4.1.1.6-56715)); Thu, 20 Dec 2012 07:16:26 -0600 X-VirtualServer: eu-vsg49-amazoneu, amazoneu-rel.mktdns.com, 172.28.5.49 X-VirtualServerGroup: eu-vsg49-amazoneu X-MailingID: 1297446077::amazoneuBetacust-6433-26695-0-11612-prod-52221::52221::0::2102761865-1::35461 X-SMHeaderMap: mid="X-MailingID" X-Destination-ID: treasurer@lojban.org X-SMFBL: dHJlYXN1cmVyQGxvamJhbi5vcmc= Content-Transfer-Encoding: 7bit Content-Type: multipart/alternative; boundary="----=_NextPart_001_AEA6_74B0DC51.19495CFF" X-PVIQ: 000326-000757-006433-000000-037415 X-Report-Abuse: Please report abuse here: http://www.marketo.com/policy Reply-To: MIME-Version: 1.0 Message-ID: <1297446077.35461@amazon.com> Subject: FBA Newsletter December 2012 Date: Thu, 20 Dec 2012 07:16:26 -0600 To: treasurer@lojban.org From: "Fulfillment by Amazon" X-Spam-Score: -0.1 (/) X-Spam_score: -0.1 X-Spam_score_int: 0 X-Spam_bar: / ------=_NextPart_001_AEA6_74B0DC51.19495CFF Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline Greetings from Fulfillment by Amazon As the whirlwind of holiday selling spins on, we wanted to take a moment to remind you of the FBA "elves" constantly working behind the scenes to improve your seller experience and business performance selling on Amazon.com. Recently, we introduced leaner and meaner help content and new prep videos designed to improve access to the information you need to run your business. We continue to update shipping policies to allow you to increase the number of your products fulfilled by Amazon, as well as to open up new marketplaces for you to sell those products. So whether you are working hard or relaxing this holiday, you can rest assured that Amazon is working diligently to fulfill all your FBA orders and deliver a world-class customer experience. FBA News U.S. fee change effective February 18, 2013 Fulfillment by Amazon (FBA) has announced a change in the U.S. fee structure that will go into effect on February 18, 2013. FBA remains committed to providing the high level of service and the fast, free shipping our customers expect. As the costs for fulfillment and transportation continue to increase, we are adjusting our fees to better reflect costs. See the FBA Fee Changes to review a full rate card, comparisons to current fees, definitions, and examples. Products with non-spillable batteries now fulfilled by Amazon Fulfillment by Amazon (FBA) has changed its shipping policies to now allow products with non-spillable batteries. Please note, however, that any products you send to FBA must comply with the FBA Service Terms, including the restrictions applicable to lithium or lithium-ion batteries and hazardous materials. For more information see the help page: Hazardous Materials, Dangerous Units, and FBA Prohibited Products Go to Manage Your Inventory to convert your inventory of products with non-spillable batteries to being fulfilled by Amazon today. Holiday benefits for FBA sellers and customers We know that your business has been a flurry of activity during this holiday season. You know how we know? Because we have been there for you every step of the way, providing the FBA benefits that offer so much to be merry about this holiday season: - FREE Super Saver Shipping and Amazon Prime: Eligible FBA-fulfilled products can qualify for FREE Super Saver Shipping and Prime shipping discounts. - Amazon Customer Service: Amazon handles customer service for FBA-fulfilled orders on Amazon.com, including processing returns, which simplifies your holiday selling. - Amazon's gift-wrap service: FBA-fulfilled orders are eligible for gift-wrap services, adding a special touch to your seasonal business. - Amazon's holiday delivery for your products: Amazon lets customers know how late they can order your FBA-fulfilled products on Amazon.com in order to receive them in time for December 25. This means that customers will know that they can order your products closer to the holiday deadline. - Zero Fee Fulfillment: Eliminates Order Handling, Pick & Pack, and Weight Handling fees on all Standard-Size products priced at $300 or more. Selling on Amazon fees, storage fees, and other applicable fees still apply. Learn more about Zero Fee Fulfillment . Tools & Tips New FBA videos demonstrate proper prep and packing Some products require additional prep prior to shipping to Amazon fulfillment centers. We have created a new set of videos that demonstrate everything from how to prep baby products to how to build a pallet for an LTL shipment. Bookmark these links for easy reference for when you prepare your next shipment: - FBA Prep Examples - FBA Labeling Examples - FBA Packing Examples Forecast sales and decide when and how much to replenish Keeping inventory on hand to meet customer demand is critical during the holidays and year round. Forecasting how much inventory you'll need to meet that demand just got easier. Using the Inventory Health Report, you can estimate how much inventory you may need based on weeks of cover for each product you have in the fulfillment centers. Watch this video on making Replenishment Decisions with FBA. Managing Customer Feedback Negative feedback from Amazon.com buyers can negatively affect your sales. That’s why we developed FBA's Feedback Strikethrough Policy to address negative feedback related to customer service provided by Amazon. If a buyer rates an order fulfilled by Amazon based only on the service they received from Amazon, we can remove the rating and strikethrough the buyer comment. However, if it is a merchant-fulfilled order, negative feedback cannot be removed if the customer says the order was not received on time or the condition was not as described. In these cases, we recommend communicating directly with the buyer using the Contact Customer tool on the Manage Orders page in your Seller Account. Here are some tips to keep in mind: - Keep your conversation private. Never post responses on the public feedback page that might embarrass or anger the buyer or contain sensitive information. - Get more information. Find out exactly what led to the negative feedback. - Offer a solution. Make sure the solution you suggest addresses the buyer’s concerns. - Ask them to remove their feedback. After you have confirmed that a solution has been reached, you may politely ask the buyer to consider removing their negative feedback . However, please note that the buyer is not obligated to remove its feedback. Here are some more tips for Getting Good Feedback with Customer Service . Regards, The Fulfillment by Amazon Team We hope you found this message to be useful. However, if you'd rather not receive future e-mails of this sort from Amazon Services, please opt-out here: http://www.amazonservices.com/content/unsubscribe.htm (c) 2012 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210 - ------=_NextPart_001_AEA6_74B0DC51.19495CFF Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: 7bit Content-Disposition: inline FBA Seller Update

 

FBA Merchant Update
  in this issue...

Tools & Tips
New FBA videos demonstrate proper prep and packing
Forecast sales and decide when and how much to replenish
Managing Customer Feedback


  reminders

Don’t miss your final holiday sales due to out-of-stock inventory

During the holiday shopping season, don’t risk running out of stock on popular products with these tools:

Missed FBA Opportunities due to Out-of-Stocks report—Monitor inventory levels based on past missed sales. Missed-Opportunities

Replenishment Alerts—Set replenishment levels for each product and receive alerts when your inventory drops below those levels. FBA Replenishment Alerts

Inventory Health Report—Forecast inventory needs for your products based on the age of your inventory and how fast it sells. Inventory Health Report – sign in required

FBA opens in Canada

Amazon has opened its doors to FBA sellers in Canada. Now sellers can set up an FBA account in Canada and ship inventory to our fulfillment centers. FBA sellers get these advantages in Canada:

– FREE Super Saver Shipping

– Amazon's trusted customer service and returns

– Multi-Channel Fulfillment

– Cost effective and simple

To learn more, or to sign up, visit http://www.amazon.ca/FBA

Remember to provide your tax identity for Form 1099-K

If you exceeded 50 transactions this calendar year and have not previously provided your tax identity to Amazon, please do so as soon as possible. In accordance with IRS regulations, Amazon must file a Form 1099-K for sellers who exceed $20,000 in unadjusted gross sales and 200 transactions in a calendar year. As a policy, we require all Pro Merchants that exceed 50 transactions in a calendar year, regardless of monetary threshold, to provide their tax identity information.

To prevent disruption to your seller account, log into your seller account and use the short interview process that can be accessed from the Settings > Account Info > Legal entity section. Note: This interview is only accessible to the primary user of the seller account.

Learn more about IRS Reporting Regulations on Third-party payment transactions. (sign-in required)

 

  useful links

Greetings from Fulfillment by Amazon

As the whirlwind of holiday selling spins on, we wanted to take a moment to remind you of the FBA "elves" constantly working behind the scenes to improve your seller experience and business performance selling on Amazon.com. Recently, we introduced leaner and meaner help content and new prep videos designed to improve access to the information you need to run your business. We continue to update shipping policies to allow you to increase the number of your products fulfilled by Amazon, as well as to open up new marketplaces for you to sell those products. So whether you are working hard or relaxing this holiday, you can rest assured that Amazon is working diligently to fulfill all your FBA orders and deliver a world-class customer experience.

  FBA News

U.S. fee change effective February 18, 2013

Fulfillment by Amazon (FBA) has announced a change in the U.S. fee structure that will go into effect on February 18, 2013. FBA remains committed to providing the high level of service and the fast, free shipping our customers expect. As the costs for fulfillment and transportation continue to increase, we are adjusting our fees to better reflect costs.

See the FBA Fee Changes to review a full rate card, comparisons to current fees, definitions, and examples.

Products with non-spillable batteries now fulfilled by Amazon

Fulfillment by Amazon (FBA) has changed its shipping policies to now allow products with non-spillable batteries.

Please note, however, that any products you send to FBA must comply with the FBA Service Terms, including the restrictions applicable to lithium or lithium-ion batteries and hazardous materials. For more information see the help page: Hazardous Materials, Dangerous Units, and FBA Prohibited Products

Go to Manage Your Inventory to convert your inventory of products with non-spillable batteries to being fulfilled by Amazon today.

Holiday benefits for FBA sellers and customers

We know that your business has been a flurry of activity during this holiday season. You know how we know? Because we have been there for you every step of the way, providing the FBA benefits that offer so much to be merry about this holiday season:

  • FREE Super Saver Shipping and Amazon Prime: Eligible FBA-fulfilled products can qualify for FREE Super Saver Shipping and Prime shipping discounts.
  • Amazon Customer Service: Amazon handles customer service for FBA-fulfilled orders on Amazon.com, including processing returns, which simplifies your holiday selling.
  • Amazon's gift-wrap service: FBA-fulfilled orders are eligible for gift-wrap services, adding a special touch to your seasonal business.
  • Amazon's holiday delivery for your products: Amazon lets customers know how late they can order your FBA-fulfilled products on Amazon.com in order to receive them in time for December 25. This means that customers will know that they can order your products closer to the holiday deadline.
  •  Zero Fee Fulfillment: Eliminates Order Handling, Pick & Pack, and Weight Handling fees on all Standard-Size products priced at $300 or more. Selling on Amazon fees, storage fees, and other applicable fees still apply. Learn more about Zero Fee Fulfillment.

  Tools & Tips

New FBA videos demonstrate proper prep and packing

Some products require additional prep prior to shipping to Amazon fulfillment centers. We have created a new set of videos that demonstrate everything from how to prep baby products to how to build a pallet for an LTL shipment.

Bookmark these links for easy reference for when you prepare your next shipment:

Forecast sales and decide when and how much to replenish

Keeping inventory on hand to meet customer demand is critical during the holidays and year round. Forecasting how much inventory you'll need to meet that demand just got easier. Using the Inventory Health Report, you can estimate how much inventory you may need based on weeks of cover for each product you have in the fulfillment centers. Watch this video on making Replenishment Decisions with FBA.

FBA Replenishment Decisions

Managing Customer Feedback

Negative feedback from Amazon.com buyers can negatively affect your sales. That’s why we developed FBA's Feedback Strikethrough Policy to address negative feedback related to customer service provided by Amazon. If a buyer rates an order fulfilled by Amazon based only on the service they received from Amazon, we can remove the rating and strikethrough the buyer comment.

However, if it is a merchant-fulfilled order, negative feedback cannot be removed if the customer says the order was not received on time or the condition was not as described. In these cases, we recommend communicating directly with the buyer using the Contact Customer tool on the Manage Orders page in your Seller Account. Here are some tips to keep in mind:

  • Keep your conversation private. Never post responses on the public feedback page that might embarrass or anger the buyer or contain sensitive information.
  • Get more information. Find out exactly what led to the negative feedback.
  • Offer a solution. Make sure the solution you suggest addresses the buyer’s concerns.
  • Ask them to remove their feedback. After you have confirmed that a solution has been reached, you may politely ask the buyer to consider removing their negative feedback.  However, please note that the buyer is not obligated to remove its feedback.

Here are some more tips for Getting Good Feedback with Customer Service.

Regards,
The Fulfillment by Amazon Team
We hope you found this message to be useful. However, if you'd rather not receive future e-mails of this sort from Amazon Services, please opt-out here: Unsubscribe

(c) 2012 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210
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