Received: from mm-notify-out-1104.amazon.com ([207.171.164.41]:3898) by stodi.digitalkingdom.org with esmtp (Exim 4.80.1) (envelope-from <810-GRW-452.0.21771.0.0.43158.7.101736032@eu-lon-188.mktomail.com>) id 1Xr9AV-0007Rw-GN for treasurer@lojban.org; Wed, 19 Nov 2014 09:35:54 -0800 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=amazon.com; i=no-reply@amazon.com; q=dns/txt; s=amazon201209; t=1416418551; x=1447954551; h=date:from:reply-to:to:message-id:subject:mime-version: list-unsubscribe; bh=wg92kl+PAx9n+f5vJsiFeJfwzLHQER1hEAPECCOXUcc=; b=CoXTOU9Od3MkkP68aLtFBvrQopWcMNwScHaoDDka6RUbnsqKE7dybrhN wgHfJW2HpEf1v1Dgs/1Gf+PZC1L1zJ1OdbmHNolomnEUnGHEQpbAjSs03 h9Bakj2oN0wpfTIDQvOypFpJBA2H9dY26Db2nyeGTAh4xIeYIDLo9qdq6 A=; X-MSFBL: dHJlYXN1cmVyQGxvamJhbi5vcmdAZHZwLTk0LTIzNi0xMTktNTdAYmctbG9uZC0w MUA4MTAtR1JXLTQ1MjoxNjA0NDc6MjE3NzE6OTY5MTQ6MDo0MzE1ODo3OjEwMTcz NjAzMg== Date: Wed, 19 Nov 2014 11:31:38 -0600 (CST) From: Fulfillment by Amazon Reply-To: no-reply@amazon.com To: treasurer@lojban.org Message-ID: <758761385.193774800.1416418298837.JavaMail.root@lon-mas1.marketo.org> Subject: Avoid Stockouts | Buyer-Seller Messaging | Holiday Returns: FBA November Newsletter MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_193774799_44725903.1416418298837" X-Report-Abuse: Please report abuse here: http://www.marketo.com/policy X-PVIQ: 000326-000757-000001-000000-118349 X-Binding: bg-lond-01 X-MarketoID: 810-GRW-452:160447:21771:96914:0:43158:7:101736032 List-Unsubscribe: X-Mailfrom: 810-GRW-452.0.21771.0.0.43158.7.101736032@eu-lon-188.mktomail.com X-Spam-Score: -2.0 (--) X-Spam_score: -2.0 X-Spam_score_int: -19 X-Spam_bar: -- ------=_Part_193774799_44725903.1416418298837 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable November 2014 FBA Newsletter =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Greetings from Fulfillment by Amazon Now is the time to ensure your Amazon business runs smoothly and successfu= lly during=E2=80=94and after=E2=80=94the holiday selling season. As you see= k ways to increase your exposure to Amazon customers, manage your inventory= , and plan for replenishments, this month's newsletter offers a few tools t= hat may come in handy. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D How to Avoid Stockouts on Key Customer Shopping Days Download our 2014 FBA Holiday Calendar=E2=80=94now also available for the = Amazon.ca marketplace=E2=80=94to help guide your decisions on when to send = new shipments or inventory replenishments of popular products to Amazon ful= fillment centers. =20 These are recommended deadlines, but be sure to allow for lead times on su= pplier orders and carrier shipping, as well as time for Amazon fulfillment = centers to process and receive your shipments. The time it takes to get inv= entory into fulfillment centers during this busy season may take longer tha= n during other seasons because of inclement weather and other factors. Download the 2014 FBA Holiday Calendar * (Amazon.com version) Download the 2014 FBA Holiday Calendar * (Amazon.ca version) =20 *Dates are recommended estimates and subject to change. Check back through= the season to download any updates to these calendars. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Enable 'Ask Seller' Link for Your U.S. Customers You can now sign up to allow customers of your FBA offers to contact you d= irectly using the Buyer-Seller Messaging Service. By using this service, cu= stomers can ask you specific questions about products they have purchased f= rom you. =20 You can enable this optional service in Seller Central by choosing Setting= s and clicking Fulfillment by Amazon. Under Product Support, click Edit. Cl= ick Enable, then click Update. Once you've signed up, customers will soon s= ee an "Ask Seller" link on the Order Detail pages for your products. =20 This service is for product inquiries only. You should continue to rely on= Amazon to provide customer support for all of your FBA orders and sales. =20 So what's in it for you? Sharing your specialized product knowledge, espec= ially when customers have specific questions, can help reduce product-retur= n rates and encourage repeat=20 purchases. =20 If you participate in the optional Buyer-Seller Messaging Service, your re= sponses are subject to Contact Response Time Metrics. =20 Learn more about the Buyer-Seller Messaging Service . =20 =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D 9 Ways the Amazon Seller App Helps Sellers on the Go It's the busiest time of year, and you can't be tied to your desktop every= waking minute. No need: You can keep tabs on your selling business on Amaz= on using your mobile device, thanks to the Amazon Seller app. Here's how th= e app's features can help you manage and grow your business. - Keep track of orders: View your pending orders=E2=80=94including order d= etails=E2=80=94and confirm shipments with the NEW Shipping Queue feature fo= r mobile. Receive a notification when your product sells. - Manage inventory: Search, sort, and filter your inventory items. Update = prices and quantities on the go. - List your items for sale: Create listings on Amazon.com quickly and easi= ly. - Check out your next disbursement: Individual sellers can view their next= disbursement date and amount. - Find new items to sell on Amazon: Check current prices, sales rank, and = customer reviews of items on Amazon by using text search or by scanning bar= codes. - Estimate your item's profitability before you sell: Add product-cost inf= ormation to see the estimated profitability of your items after primary Ful= fillment by=20 Amazon (FBA) and Selling on Amazon fees. - Respond to customer messages: Provide great customer service by respondi= ng to questions quickly with the app. - Contact Seller Support: Have a question about selling on Amazon? Use the= app to reach Seller Support. - Access your Amazon Seller account securely: All activity is routed throu= gh Amazon's servers. Download the Amazon Seller app from the Amazon Appstore , Google = Play , or the Apple App Store to= day. The app only supports sellers with U.S. Selling on Amazon accounts. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Holiday Returns Window Now Open Try as we might to choose the perfect holiday gift, some gifts invariably = are returned. =20 FBA items shipped by Amazon between November 1 and December 31, 2014, may = be returned by customers until January 31, 2015, for a full refund, as dete= rmined by the returns guidelines in Amazon's=20 Returns Policies. =20 When you sell a product with FBA, Amazon's Returns Policies determine whet= her or not the item is eligible for return. Typically, the returns window f= or an item is 30 days. During the holidays, the returns window is extended = to encourage more purchases from your customers. =20 Items shipped from sellers other than Amazon are subject to the Amazon Hol= iday Returns Policy unless otherwise stated in the seller's individual retu= rn policy. =20 To learn more about customer returns on FBA orders, visit the Customer Ret= urns for Orders Placed on Amazon.com help page (sign-in require= d). =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Sell Internationally With Ease Using FBA Export Growing your business can be just a few clicks away. FBA Export lets U.S. = sellers reach millions of international customers by using Amazon's world-c= lass fulfillment resources and export capabilities. =20 When you sign up for FBA Export, Amazon will identify your export-eligible= inventory on your Amazon home marketplace for international customers in m= ore than=20 70 countries. Amazon fulfills your orders and handles the export process, a= llowing you to reach new customers while taking the complexity, cost, and e= ffort out of selling internationally. =20 You can enable FBA Export on your Fulfillment by Amazon Settings page (sign-in required) in Seller Central, under Export Settings. =20 Which of your FBA products are eligible to export? Consult your Exportable= =20 Inventory report; choose the Reports tab, select Fulfillment and find the r= eport under Inventory in the left-hand column. Check this list regularly fo= r product updates and adjustments. =20 Don't want to sell certain products in certain marketplaces? You can edit,= add, or remove products from the FBA Export exclusion list at any time. Ch= oose the Exclude Products link under Export Settings. =20 There are no additional fees for FBA Export orders on Amazon.com; regular = order-fulfillment fees still apply. Visit the FBA Export fees page for infor= mation on fees for Multi-Channel Fulfillment orders. FBA Export is availabl= e for U.S. sellers only. =20 To learn more about FBA Export, visit the FBA Export help page. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Update: Port Congestion Touches U.S. West Coast You may have heard that congestion has impacted inbound cargo at port faci= lities in Southern California and throughout the West Coast of the U.S. in = recent weeks. According to news reports, significant offloading delays are = occurring in Los Angeles/Long Beach, California, with additional capacity i= ssues reported in Seattle and Tacoma, Washington. =20 If you work with suppliers who receive products from overseas, you may not= ice delays. As you manage your replenishment schedule during the holiday se= lling season, consider reaching out to your suppliers to ensure that invent= ory delays will not affect your plans. =20 To stay on top of these port-related delays, you may want to monitor commu= nication from your carriers, as well as reports from local, national, and s= ocial media. =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Follow Us =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Subscribe to the FBA Newsletter =20 We send the FBA newsletter to the email address associated with each FBA se= ller account and to additional subscribers. You can ensure that key people = in your business receive the newsletter and get the news and updates that h= elp them manage your business with FBA. To subscribe additional email addre= sses, click the following link today. Subscribe to this newsletter =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D For assistance, please contact Seller Support (sign-in required). =20 If you'd rather not receive future e-mails of this sort from Amazon Servic= es, please opt out here: unsubscribe =20 =C2=A92014 Amazon Services. All rights reserved. Amazon.com, 410 Terry Ave= nue North, Seattle, WA 98109-5210. - ------=_Part_193774799_44725903.1416418298837 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit Amazon FBA Newsletter

Amazon FBA Newsletter

In this issue
How to Avoid Stockouts on Key Customer Shopping Days Enable 'Ask Seller' Link for Your U.S. Customers 9 Ways the Amazon Seller App Helps Sellers on the Go
Holiday Returns Window Now Open Sell Internationally With Ease Using FBA Export Update: Port Congestion Touches U.S. West Coast
Fulfillment by Amazon

November 2014 Newsletter

Greetings from Fulfillment by Amazon


Now is the time to ensure your Amazon business runs smoothly and successfully during—and after—the holiday selling season. As you seek ways to increase your exposure to Amazon customers, manage your inventory, and plan for replenishments, this month's newsletter offers a few tools that may come in handy.

 Hero

How to Avoid Stockouts on Key Customer Shopping Days


Download our 2014 FBA Holiday Calendar—now also available for the Amazon.ca marketplace—to help guide your decisions on when to send new shipments or inventory replenishments of popular products to Amazon fulfillment centers.

These are recommended deadlines, but be sure to allow for lead times on supplier orders and carrier shipping, as well as time for Amazon fulfillment centers to process and receive your shipments. The time it takes to get inventory into fulfillment centers during this busy season may take longer than during other seasons because of inclement weather and other factors.

Amazon.com Holiday Calendar Amazon.ca Holiday Calendar

 

Download the 2014 FBA Holiday Calendar* (Amazon.com version)
Download the 2014 FBA Holiday Calendar* (Amazon.ca version)

*Dates are recommended estimates and subject to change. Check back through the season to download any updates to these calendars.

Enable 'Ask Seller' Link for Your U.S. Customers


You can now sign up to allow customers of your FBA offers to contact you directly using the Buyer-Seller Messaging Service. By using this service, customers can ask you specific questions about products they have purchased from you.

You can enable this optional service in Seller Central by choosing Settings and clicking Fulfillment by Amazon. Under Product Support, click Edit. Click Enable, then click Update. Once you've signed up, customers will soon see an "Ask Seller" link on the Order Detail pages for your products.

This service is for product inquiries only. You should continue to rely on Amazon to provide customer support for all of your FBA orders and sales.

So what's in it for you? Sharing your specialized product knowledge, especially when customers have specific questions, can help reduce product-return rates and encourage repeat purchases.

If you participate in the optional Buyer-Seller Messaging Service, your responses are subject to Contact Response Time Metrics.

Learn more about the Buyer-Seller Messaging Service.

9 Ways the Amazon Seller App Helps Sellers on the Go


It's the busiest time of year, and you can't be tied to your desktop every waking minute. No need: You can keep tabs on your selling business on Amazon using your mobile device, thanks to the Amazon Seller app. Here's how the app's features can help you manage and grow your business.

  • Keep track of orders: View your pending orders—including order details—and confirm shipments with the NEW Shipping Queue feature for mobile. Receive a notification when your product sells.
  • Manage inventory: Search, sort, and filter your inventory items. Update prices and quantities on the go.
  • List your items for sale: Create listings on Amazon.com quickly and easily.
  • Check out your next disbursement: Individual sellers can view their next disbursement date and amount.
  • Find new items to sell on Amazon: Check current prices, sales rank, and customer reviews of items on Amazon by using text search or by scanning barcodes.
  • Estimate your item's profitability before you sell: Add product-cost information to see the estimated profitability of your items after primary Fulfillment by Amazon (FBA) and Selling on Amazon fees.
  • Respond to customer messages: Provide great customer service by responding to questions quickly with the app.
  • Contact Seller Support: Have a question about selling on Amazon? Use the app to reach Seller Support.
  • Access your Amazon Seller account securely: All activity is routed through Amazon's servers.

Download the Amazon Seller app from the Amazon Appstore, Google Play, or the Apple App Store today. The app only supports sellers with U.S. Selling on Amazon accounts.

Holiday Returns Window Now Open


Try as we might to choose the perfect holiday gift, some gifts invariably are returned.

FBA items shipped by Amazon between November 1 and December 31, 2014, may be returned by customers until January 31, 2015, for a full refund, as determined by the returns guidelines in Amazon's Returns Policies.

When you sell a product with FBA, Amazon's Returns Policies determine whether or not the item is eligible for return. Typically, the returns window for an item is 30 days. During the holidays, the returns window is extended to encourage more purchases from your customers.

Items shipped from sellers other than Amazon are subject to the Amazon Holiday Returns Policy unless otherwise stated in the seller's individual return policy.

To learn more about customer returns on FBA orders, visit the Customer Returns for Orders Placed on Amazon.com help page (sign-in required).

Sell Internationally With Ease Using FBA Export


Growing your business can be just a few clicks away. FBA Export lets U.S. sellers reach millions of international customers by using Amazon's world-class fulfillment resources and export capabilities.

When you sign up for FBA Export, Amazon will identify your export-eligible inventory on your Amazon home marketplace for international customers in more than 70 countries. Amazon fulfills your orders and handles the export process, allowing you to reach new customers while taking the complexity, cost, and effort out of selling internationally.

You can enable FBA Export on your Fulfillment by Amazon Settings page (sign-in required) in Seller Central, under Export Settings.

Which of your FBA products are eligible to export? Consult your Exportable Inventory report; choose the Reports tab, select Fulfillment and find the report under Inventory in the left-hand column. Check this list regularly for product updates and adjustments.

Don't want to sell certain products in certain marketplaces? You can edit, add, or remove products from the FBA Export exclusion list at any time. Choose the Exclude Products link under Export Settings.

There are no additional fees for FBA Export orders on Amazon.com; regular order-fulfillment fees still apply. Visit the FBA Export fees page for information on fees for Multi-Channel Fulfillment orders. FBA Export is available for U.S. sellers only.

To learn more about FBA Export, visit the FBA Export help page.

Update: Port Congestion Touches U.S. West Coast


You may have heard that congestion has impacted inbound cargo at port facilities in Southern California and throughout the West Coast of the U.S. in recent weeks. According to news reports, significant offloading delays are occurring in Los Angeles/Long Beach, California, with additional capacity issues reported in Seattle and Tacoma, Washington.

If you work with suppliers who receive products from overseas, you may notice delays. As you manage your replenishment schedule during the holiday selling season, consider reaching out to your suppliers to ensure that inventory delays will not affect your plans.

To stay on top of these port-related delays, you may want to monitor communication from your carriers, as well as reports from local, national, and social media.

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We send the FBA newsletter to the email address associated with each FBA seller account and to additional subscribers. You can ensure that key people in your business receive the newsletter and get the news and updates that help them manage your business with FBA. To subscribe additional email addresses, click the following link today.

Subscribe to this newsletter

For assistance, please contact Seller Support (sign-in required).

If you'd rather not receive future e-mails of this sort from Amazon Services, please opt out here: unsubscribe

©2014 Amazon Services. All rights reserved. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-5210.
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