Received: from nobody by stodi.digitalkingdom.org with local (Exim 4.76) (envelope-from ) id 1RlJpO-0003Ca-R8 for lojban-newreal@lojban.org; Thu, 12 Jan 2012 04:32:22 -0800 Received: from a.ss40.shsend.com ([209.144.21.235]:45846) by stodi.digitalkingdom.org with esmtp (Exim 4.76) (envelope-from ) id 1RlJpD-0003Bt-59 for lojban@lojban.org; Thu, 12 Jan 2012 04:32:21 -0800 Received: by a.ss40.shsend.com (Postfix, from userid 0) id 45AAD70A73C; Thu, 12 Jan 2012 06:32:10 -0600 (CST) To: lojban@lojban.org Subject: Frontline Excellence: Invest in your company's image Message-ID: <1326371530_SectionID-329802_HitID-1326369564343_SiteID-22786_EmailID-4936539_DB-12_SID-14@ss40.shsend.com> List-Unsubscribe: , X-Report-Abuse: Please report abuse for this campaign here: http://mail.cwd.co.za/reportabuse.aspx?stid=22786&hitid=1326369564343&sec=329802&email=lojban@lojban.org&EmID=4936539&SID=14&token=828fe5e20ea201efbff23a7a0e5a84d0c2baf649 DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=ss40.shsend.com; i=@ss40.shsend.com; q=dns/txt; s=gmmailerd; t=1326371478; h=From; bh=47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=; l=0; b=RVES6uGnjqtWv8UM0eFKB3QdOUh25+DxUwUaVCD1OEAg4fnzeLbFG8VBrq9iWb4sdSvQbNdk0U1MAjpFV7ksLyrSWm+9VQ03hX0tU/Di6fUiMDYLhe5Z2+Dbj9c7WOVZ3zFbZqfiavv5hOAD3+2h3HuJ3WMtLaIpdHEOzTXIagk= From: "CSST" Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="a9d682d94857353affa394fa076c82d8" Date: Thu, 12 Jan 2012 06:32:10 -0600 (CST) X-Spam-Score: -0.4 (/) X-Spam_score: -0.4 X-Spam_score_int: -3 X-Spam_bar: / Sender: Nobody --a9d682d94857353affa394fa076c82d8 Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable =0AYour email program does not support HTML. To view an online version of = this email, please click the link below.=0Ahttp://mail.cwd.co.za/new/en_sen= d_preview_iframe2.aspx?SID=3D14&NewsletterID=3D329802&SiteID=3D22786&EmailI= D=3D4936539&HitID=3D1326369564343&token=3D828fe5e20ea201efbff23a7a0e5a84d0c= 2baf649=0A=0ATo unsubscribe, click the link below.=0Ahttp://mail.cwd.co.za/= RWCode/subscribe.asp?SID=3D14&SiteID=3D22786&Email=3Dlojban@lojban.org&HitI= D=3D1326369564343 --a9d682d94857353affa394fa076c82d8 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=iso-8859-1 =20

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You are receiving thi= s Newsletter because you are either a past delegate, or you may= have requested to receive these Newsletters or you may have been refer= red to us. If you received this mail in error or sho= uld you not wish to receive any of our Newsletters at all, please UNSUBSCRIBE now at the link above or at the end of this newsletter or simpl= y reply with UNSUBSCRIBE in the subject box. If you would like to be kept updated with our tips on va= rious topics, please reply to this mail with SUBSCRIBE in = the subject

=

Frontline Excellence
=

<= /strong>

= Date: 26 January 2012 Durban

= Date: 27 January 2012 Johannesburg

COST R1 500 ALL INCL= USIVE

All of our courses are avail= able as in-house workshops at a discounted price

=
First impressions last, and staff who work in any Frontline= area are vital members of the corporate team.

Their level of performance is invaluable to the overall success of a= n organisation.

Covering all aspects of the rol= e, from answering the telephone to dealing with visitors, this Frontline S= kills training course is suitable for anyone who works in a “front o= ffice” situation.

A small investment in our= one- day workshop” Frontline Excellence “ will deliver huge d= ividends in the form of Frontline staff that will do you proud in every de= aling with your visitors, in person or by phone.

=

Course Outline:

·      = Telephone Techniques

·<= /span>    =     Dealing with incoming calls.=

·&nbs= p;       How to sound co= nfident, interested and helpful.

·      &nbs= p; Outgoing calls.

·     &nb= sp; How to deal with telephone calls and visitor= s simultaneously.

·        Complaint Handling

·        Remaining polite and helpful.

·<= /span>    =     Developing a Personal commitment to= Quality Service

·        Helping customers to make the right choice.

= 3;   &nb= sp;    The Importance of First Impressi= ons

·        Projec= ting a professional image.

·        Using your voice.

·&= nbsp;       Understanding= customer needs and attitudes.

· =        Dealing with awkw= ard customers on the telephone and face-to-face
     &nbs= p;            &= nbsp;           &nbs= p;            &= nbsp;           &nbs= p;             =             &nb= sp;            =             &nb= sp;            =

To b= ook your place in this popular and effective workshop

Contact
Rennie 082-435-7517

rennie@csst.co.za

www.csst.co.za
COST R1 500 ALL INCLUSIVE
All of our courses= are available In-house and can be customised to your company’s spec= ific needs.

<= /a>

If you are still having problems or have previously unsubscribed we apologise and we ask you to please reply to th= is mail with the original email received with headers to rennie@cs= st.co.za

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