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	9 Tips for Providing E= xcellent Customer Service

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	Know Your Product/Service = In order to provide good customer service, you need to= know what you're selling, inside and out. Make sure you know how your= product or service works. Be aware the most common questions customer= s ask about your products, and know how to articulate the answers. Be Friendly As they say, customer service starts wit= h a smile. When you are in a face-to-face situation, a warm greeting s= hould be the first thing your customers see and hear when they ask for= help. And even when handling customer service requests via telephone,= a smile can come through in your voice, so make sure you're ready to = be friendly. Say Thank You Gratitude is memorable, and it can remind your customers why they sho= pped at your store or hired your company. Regardless of the type of bu= siness you have, saying thank you after every transaction is= one of the easiest ways to start a habit of good customer service Train Your Staff It's important to make sure all of your employees, not ju= st your customer service representatives, understand the way they shou= ld talk to, interact with, and problem solve for customers. Provide em= ployee training that gives your staff the tools they need to carry goo= d customer service through the entire customer experience. Show Respect Customer service can often involve emoti= ons, so it's important to make sure you and others you have handling y= our customer service tasks are always courteous and respectful. Never = let your own emotions overtake your desire to see your customer walk a= way happy. Listen Listening means hearing what your customers are saying ou= t loud, as well as what they are communicating non-verbally. Watch for= signs that they are displeased, as well as what say to you directly.<= /font> Be Responsive there may be nothing worse than non-resp= onsiveness to a customer who is trying to get help, resolve an issue, = or find out more about what you're selling. It's important to respond = quickly to all inquiries, even if it is only to say you are looking in= to the issue and will be back in touch. Some response is always better= than none so the customer doesn't feel ignored. Ask for Feedback you may be surprised what you learn abou= t your customers and their needs when you ask them what they think of = your business, products, and services. You can use surveys, feedback f= orms and questionnaires, but you can also make it a common practice to= ask customers first-hand for feedback when they are completing their o= rders. Use Feedback You Receive you need to do something with the feedback you r= eceive from customers in order to make it useful in your customer serv= ice process. Take time to regularly review feedback, identify areas fo= r improvement, and make specific changes in your business. Good customer service often come= s down to consistently checking in with your customers and making sure= they are happy with not only the products and services you're selling= , but also the process of purchasing, ordering, working with you, etc.=

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9 Tips for Providing E= xcellent Customer Service