From: "Info Frauendorf" <info@frauendorf.co.za>
To: lojban@lojban.org
Subject: Frontline Excellence Workshop and/or The best way to resolve conflict in the office Workshop
Date: Tue, 23 Apr 2013 12:00:42 +0200
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FRONTLINE  EXCELLENCE    

 First impressions last, and staff who work in any reception area are vital members of the corporate team.  
 Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this Frontline Excellence Training Course is suitable for anyone who works in a "front office" situation


COURSE OVERVIEW

1. Telephone Techniques
2. Dealing with incoming calls.
3. How to sound confident, interested and helpful.
4. Outgoing calls.
5. How to deal with telephone calls and visitors simultaneously.
6. Complaint Handling
7. Establishing source of complaint.
8. Remaining polite and helpful.
9. Developing a Personal Commitment to Quality Service
10. Helping customers to make the right choice.
11. Discretion and tactfulness 12. Communication Skills and How to Use Them
  13. Examining the importance of body language and telephone behaviour.
14. The Importance of First Impressions
15. Projecting a professional image.
16. Using your voice.
17. How to remain calm and composed under pressure.
18. Customer Relations
19. What influences customer choice.
20. Understanding customer needs and attitudes.
21. Dealing with awkward customers on the telephone and face-to-face 

Frauendorf Tradings offer all their courses in 5 different ways:
E-Training
In-House Training
Public Workshop
Purchasing Electronic Course Material 
Purchasing Printed Manuals for Delegates as well as Facilitator
 When and Where?

Durban:  7 May 2013
Johannesburg:  7 May 2013
Bloemfontein:  Only as an In House at your premises with minimum 8 delegates
Cape Town:  Only as an In House at your premises with minimum 8 delegates


  Course and Booking Details?

Time:  9h00 - 16h00
Cost:  R 1 100.00 per delegate
R.S.V.P: 033 326 1972 or 072 964 2814 
Email:  admin@frauendorf.co.za


If you wish to be removed from this database please type remove in the subjectline with all your email addresses and return this complete email, from the exact email address you received this from, and email the entire email to unsubscribe@frauendorf.co.za 


THE BEST WAY TO RESOLVE CONFLICT!


WHY BE ASSERTIVE? 
    

Course Overview
Evolution of a conflict 
Define the source of a conflict 
Addressing the conflict 
Mediation 
Dealing with someone unwilling to negotiate 
Multi-party Disputes 
Addressing Power Imbalances 
Managing Impasse 
Why be Assertive? 
How Assertive are you? 
Assertive communication 
Body Language 
Active Listening 
Negotiation Skills 
An Assertive Demeanour 
6 Different ways to say no 

Frauendorf Tradings offer all their courses in 5 different ways:
E-Training
In-House Training
Public Workshop
Purchasing Electronic Course Material 
Purchasing Printed Manuals for Delegates as well as Facilitator
 When and Where?

Durban:  10 May 2013
Johannesburg:  10 May 2013
Bloemfontein:  Only as an In House at your premises with minimum 8 delegates
Cape Town:  Only as an In House at your premises with minimum 8 delegates


  Course and Booking Details?

Time:  9h00 - 16h00
Cost:  R 1 100.00 per delegate
R.S.V.P: 033 326 1972 or 072 964 2814 
Email:  admin@frauendorf.co.za


If you wish to be removed from this database please type remove in the subjectline with all your email addresses and return this complete email, from the exact email address you received this from, and email the entire email to unsubscribe@frauendorf.co.za 


                                                                           TRAINING CALENDAR FOR MAY 2013

Name of CourseDateAreaPrice
Frontline Excellence7 May 2013Durban NorthR1 100
Frontline Excellence7 May 2013SandtonR1 100
Best way to resolve conflict in the office10 May 2013Durban NorthR1 100
Best way to resolve conflict in the office10 May 2013SandtonR1 100
Telephone Skills, Customer Service + Diff clients17 May 2013Durban NorthR1 100
Telephone Skills, Customer Service + Diff clients17 May 2013SandtonR1 100
How to keep your employees motivated24 May 2013Durban NorthR1 100
How to keep your employees motivated24 May 2013SandtonR1 100
Selling Smarter28 May 2013Durban NorthR1 100
Selling Smarter28 May 2013SandtonR1 100


           If you wish to be removed from this database please type remove in the subjectline with all your email addresses and return this complete email,  
                                               from the exact email address you received this from, and email the entire email to unsubscribe@frauendorf.co.za 

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<BODY bgColor=#f2f2ff><FONT size=2 face=Arial>
<DIV align=left>
<TABLE border=1 cellSpacing=1 borderColor=#004080 cellPadding=1 width=1064
bgColor=#f5fafa height=1606>
 <TBODY>
 <TR>
 <TD width=573>
 <TABLE border=1 cellSpacing=1 borderColor=#808040 cellPadding=1 width=488
 height=27>
 <TBODY>
 <TR>
 <TD>
 <TABLE border=1 cellSpacing=1 borderColor=#004000 cellPadding=1
 width=479 bgColor=#dcdcba height=427>
 <TBODY>
 <TR height=388>
 <TD>
 <DIV align=center>
 <P style="TEXT-ALIGN: center; MARGIN: 0cm 0cm 0pt"
 class=MsoNormal align=center><FONT
 face="Times New Roman"><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 24pt">FRONTLINE <SPAN
 style="COLOR: maroon; FONT-SIZE: 24pt"><IMG border=0 hspace=0
 align=textTop
 src="cid:3df35f61c00b4fff"></SPAN></SPAN></B><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt">&nbsp;</SPAN></B><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 24pt">EXCELLENCE</SPAN></B><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 22pt">&nbsp;&nbsp;</SPAN></B><SPAN
 style="mso-fareast-font-family: 'Times New Roman'">&nbsp;</SPAN></FONT>
 </P></DIV>
 <DIV>&nbsp;</DIV>
 <DIV style="TEXT-ALIGN: center; MARGIN: 0cm 0cm 0pt"
 class=MsoNormal align=center><FONT
 face="Times New Roman"><SPAN
 style="mso-fareast-font-family: 'Times New Roman'">&nbsp;</SPAN></FONT><FONT
 face="Times New Roman"><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 18pt">First impressions last,
 and staff who work in any reception area are vital members of
 the corporate team</SPAN></B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt">.</SPAN><SPAN
 style="FONT-SIZE: 22pt">&nbsp; </SPAN></FONT></DIV>
 <DIV style="TEXT-ALIGN: center; MARGIN: 0cm 0cm 0pt"
 class=MsoNormal align=center><FONT
 face="Times New Roman"><SPAN
 style="FONT-SIZE: 22pt">&nbsp;</SPAN></FONT><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA">Their
 level of performance is invaluable to the overall success of
 an organisation. Covering all aspects of the role, from
 answering the telephone to dealing with visitors,
 this&nbsp;Frontline Excellence&nbsp;Training Course is
 suitable for anyone who works in a "front office"
 situation</SPAN></DIV>
 <DIV style="TEXT-ALIGN: center; MARGIN: 0cm 0cm 0pt"
 class=MsoNormal align=center><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-ZA; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA"></SPAN>&nbsp;</DIV></TD></TR></TBODY></TABLE>
 <TABLE border=1 cellSpacing=1 borderColor=#004000 cellPadding=1
 width=473 bgColor=#ececd9 align=left height=411>
 <TBODY>
 <TR height=5>
 <TD width=452>
 <DIV align=center><FONT
 color=#6f3700><B></B></FONT>&nbsp;</DIV>
 <DIV align=center><FONT color=#6f3700><B>COURSE
 OVERVIEW</B></FONT></DIV>
 <DIV align=center><B></B>&nbsp;</DIV>
 <DIV align=center>
 <TABLE
 style="BORDER-COLLAPSE: collapse; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 0cm 0cm 0cm"
 class=MsoNormalTable border=0 cellSpacing=0 cellPadding=0>
 <TBODY>
 <TR
 style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes">
 <TD
 style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: windowtext 1pt solid; PADDING-BOTTOM: 0cm; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 256.1pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0cm"
 vAlign=top width=341>
 <P><SPAN style="COLOR: black">1. Telephone
 Techniques<BR>2. Dealing with incoming calls.<BR>3. How
 to sound confident, interested and helpful.<BR>4.
 Outgoing calls.<BR>5. How to deal with telephone calls
 and visitors simultaneously.<BR>6. Complaint
 Handling<BR>7. Establishing source of complaint.<BR>8.
 Remaining polite and helpful.<BR>9. Developing a
 Personal Commitment to Quality Service<BR>10. Helping
 customers to make the right choice.<BR>11. Discretion
 and tactfulness</SPAN> <SPAN
 style="COLOR: maroon; FONT-SIZE: 14pt"><SPAN
 style="COLOR: black"><FONT size=3>12. Communication
 Skills and How to Use
 Them</FONT><BR></SPAN>&nbsp;</SPAN> </P></TD>
 <TD
 style="BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: #ece9d8; PADDING-BOTTOM: 0cm; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5.4pt; WIDTH: 256.15pt; PADDING-RIGHT: 5.4pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: windowtext 1pt solid; PADDING-TOP: 0cm"
 vAlign=top width=342>
 <P><SPAN style="COLOR: black">13. Examining the
 importance of body language and telephone
 behaviour.<BR>14. The Importance of First
 Impressions<BR>15. Projecting a professional
 image.<BR>16. Using your voice.<BR>17. How to remain
 calm and composed under pressure.<BR>18. Customer
 Relations<BR>19. What influences customer choice.<BR>20.
 Understanding customer needs and attitudes.<BR>21.
 Dealing with awkward customers on the telephone and
 face-to-face</SPAN><SPAN
 style="COLOR: maroon; FONT-SIZE: 14pt">&nbsp;</SPAN></P></TD></TR></TBODY></TABLE></DIV>
 <TABLE border=1 cellSpacing=1 borderColor=#004000
 cellPadding=1 width=472 bgColor=#dcdcba height=661>
 <TBODY>
 <TR>
 <TD>
 <DIV align=center><FONT color=#800000
 size=4><B>Frauendorf Tradings&nbsp;offer all&nbsp;their
 courses in&nbsp;5 different ways:</B></FONT></DIV>
 <OL>
 <LI>
 <DIV align=left><FONT color=#800000
 face=Calibri>E-Training</FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000
 face=Calibri>In-House Training</FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000 face=Calibri><SPAN
 style="COLOR: black"><FONT color=#800000>Public
 Workshop</FONT></SPAN></FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000
 face=Calibri>Purchasing Electronic Course Material
 </FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000
 face=Calibri>Purchasing Printed Manuals for Delegates
 as well as Facilitator</FONT></DIV></LI></OL>
 <DIV><B><FONT color=#800000 size=4>&nbsp;When and
 Where?</FONT></B></DIV>
 <DIV><B></B>&nbsp;</DIV>
 <DIV>
 <TABLE border=1 cellSpacing=1 borderColor=#004000
 cellPadding=1 width=449 align=center height=141>
 <TBODY>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Durban:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD><FONT color=#804000><B>&nbsp;</B>7 May
 2013</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Johannesburg:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>&nbsp;<FONT color=#804000>7 May
 2013</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Bloemfontein:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>
 <DIV align=center>&nbsp;<SPAN
 style="FONT-SIZE: 11pt"><FONT color=#663300
 size=3>Only as an In House at your premises with
 minimum 8 delegates</FONT></SPAN></DIV></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Cape
 Town:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>
 <DIV align=center>&nbsp;<SPAN
 style="FONT-SIZE: 11pt"><FONT color=#663300
 size=3>Only as an In House at your premises with
 minimum 8
 delegates</FONT></SPAN></DIV></TD></TR></TBODY></TABLE></DIV>
 <DIV><B></B>&nbsp;</DIV>
 <DIV><B><FONT color=#800000 size=4>&nbsp; Course and
 Booking Details?</FONT></B></DIV>
 <DIV><B></B>&nbsp;</DIV>
 <DIV>
 <TABLE border=1 cellSpacing=1 borderColor=#004000
 cellPadding=1 width=455 align=center height=139>
 <TBODY>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Time:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD><B>&nbsp;</B><FONT color=#663300>9h00 -
 16h00</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Cost:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>&nbsp;<FONT color=#663300>R 1 100.00 per
 delegate</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">R.S.V.P:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>
 <DIV><FONT color=#800000>033 326 1972 or&nbsp;072
 964 2814</FONT> </DIV></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt"
 class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Email:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>&nbsp;<FONT color=#663300><A
 href="mailto:admin@frauendorf.co.za">admin@frauendorf.co.za</A></FONT></TD></TR></TBODY></TABLE></DIV>
 <DIV><SPAN
 style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
 lang=EN-US></SPAN>&nbsp;</DIV>
 <DIV>
 <DIV style="MARGIN: 0cm 0cm 0pt" class=MsoNormal
 align=center><SPAN
 style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
 lang=EN-US><FONT face="Times New Roman"><FONT
 color=#804000>
 <DIV style="MARGIN: 0cm 0cm 0pt" class=MsoNormal
 align=center><B><SPAN
 style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
 lang=EN-US><FONT color=#ff0000>If you wish to be removed
 from this database please type remove in the
 subject</FONT></SPAN></B><B><FONT color=#ff0000><FONT
 color=#ff0000><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
 lang=EN-US><FONT color=#ff0000>line with all your email
 addresses&nbsp;and</FONT></SPAN><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: navy; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
 lang=EN-US>&nbsp;</SPAN></FONT><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
 lang=EN-US><FONT color=#ff0000>return this complete
 email,&nbsp;from the exact email address you received
 this from, and email&nbsp;the entire
 email&nbsp;to</FONT> <A
 href="mailto:unsubscribe@frauendorf.co.za">unsubscribe@frauendorf.co.za</A>
 </SPAN></FONT></B></DIV></FONT></FONT></SPAN></DIV></DIV></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD>
 <TD>
 <TABLE border=1 cellSpacing=1 borderColor=#ff8080 cellPadding=1 width=477
 bgColor=#e5e5e5 align=left height=1593>
 <TBODY>
 <TR height=105>
 <TD>
 <TABLE border=1 cellSpacing=1 borderColor=#ffdddd cellPadding=1
 width=466 bgColor=#cecece align=center height=403>
 <TBODY>
 <TR>
 <TD>
 <DIV align=left><FONT color=#800000
 size=4><B></B></FONT>&nbsp;</DIV>
 <DIV align=left><FONT color=#800000
 size=4><B></B></FONT>&nbsp;</DIV>
 <DIV align=left><FONT color=#800000 size=4><B>THE BEST WAY TO
 RESOLVE CONFLICT!</B></FONT></DIV>
 <DIV align=left><B></B>&nbsp;</DIV>
 <DIV align=center><IMG border=0 hspace=0
 src="cid:05cded86cb5b0dcf"
 width=425 height=273></DIV>
 <DIV align=right>
 <DIV align=right><FONT color=#800000
 size=4><B></B></FONT>&nbsp;</DIV>
 <DIV align=right><FONT color=#800000 size=4><B>WHY BE
 ASSERTIVE?&nbsp;</B></FONT></DIV>
 <DIV align=right><FONT color=#800000
 size=4><B>&nbsp;&nbsp;&nbsp;
 </B></FONT></DIV></DIV></TD></TR></TBODY></TABLE>
 <TABLE border=1 cellSpacing=1 borderColor=#ffe8e8 cellPadding=1
 width=468 bgColor=#e6e6e6 align=center height=418>
 <TBODY>
 <TR>
 <TD>
 <DIV align=center><FONT color=#804000
 size=5><B></B></FONT>&nbsp;</DIV>
 <DIV align=center><FONT color=#804000 size=5><B>Course
 Overview</B></FONT></DIV>
 <DIV>
 <UL>
 <LI><FONT color=#800000 size=4>Evolution of a
 conflict</FONT>
 <LI><FONT color=#800000 size=4>Define the source of a
 conflict</FONT>
 <LI><FONT color=#800000 size=4>Addressing the
 conflict</FONT>
 <LI><FONT color=#800000 size=4>Mediation</FONT>
 <LI><FONT color=#800000 size=4>Dealing with someone
 unwilling to negotiate</FONT>
 <LI><FONT color=#800000 size=4>Multi-party Disputes</FONT>
 <LI><FONT color=#800000 size=4>Addressing Power
 Imbalances</FONT>
 <LI><FONT color=#800000 size=4>Managing Impasse</FONT>
 <LI><FONT color=#800000 size=4>Why be Assertive?</FONT>
 <LI><FONT color=#800000 size=4>How Assertive are you?</FONT>

 <LI><FONT color=#800000 size=4>Assertive
 communication</FONT>
 <LI><FONT color=#800000 size=4>Body Language</FONT>
 <LI><FONT color=#800000 size=4>Active Listening</FONT>
 <LI><FONT color=#800000 size=4>Negotiation Skills</FONT>
 <LI><FONT color=#800000 size=4>An Assertive Demeanour</FONT>

 <LI><FONT color=#800000 size=4>6 Different ways to say
 no</FONT> </LI></UL></DIV></TD></TR></TBODY></TABLE>
 <TABLE border=1 cellSpacing=1 borderColor=#ffe6e6 cellPadding=1
 width=468 bgColor=#cecece align=center height=733>
 <TBODY>
 <TR>
 <TD>
 <DIV align=center><FONT color=#800000 size=4><B>Frauendorf
 Tradings&nbsp;offer all&nbsp;their courses in&nbsp;5 different
 ways:</B></FONT></DIV>
 <OL>
 <LI>
 <DIV align=left><FONT color=#800000
 face=Calibri>E-Training</FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000 face=Calibri>In-House
 Training</FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000 face=Calibri><SPAN
 style="COLOR: black"><FONT color=#800000>Public
 Workshop</FONT></SPAN></FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000 face=Calibri>Purchasing
 Electronic Course Material </FONT></DIV>
 <LI>
 <DIV align=left><FONT color=#800000 face=Calibri>Purchasing
 Printed Manuals for Delegates as well as
 Facilitator</FONT></DIV></LI></OL>
 <DIV><B><FONT color=#800000 size=4>&nbsp;When and
 Where?</FONT></B></DIV>
 <DIV><B></B>&nbsp;</DIV>
 <DIV>
 <TABLE border=1 cellSpacing=1 borderColor=#004000
 cellPadding=1 width=449 align=center height=141>
 <TBODY>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Durban:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD><FONT color=#804000><B>&nbsp;</B>10 May
 2013</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Johannesburg:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>&nbsp;<FONT color=#804000>10 May 2013</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Bloemfontein:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>
 <DIV align=center>&nbsp;<SPAN
 style="FONT-SIZE: 11pt"><FONT color=#663300 size=3>Only
 as an In House at your premises with minimum 8
 delegates</FONT></SPAN></DIV></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Cape
 Town:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>
 <DIV align=center>&nbsp;<SPAN
 style="FONT-SIZE: 11pt"><FONT color=#663300 size=3>Only
 as an In House at your premises with minimum 8
 delegates</FONT></SPAN></DIV></TD></TR></TBODY></TABLE></DIV>
 <DIV><B></B>&nbsp;</DIV>
 <DIV><B><FONT color=#800000 size=4>&nbsp; Course and Booking
 Details?</FONT></B></DIV>
 <DIV><B></B>&nbsp;</DIV>
 <DIV>
 <TABLE border=1 cellSpacing=1 borderColor=#004000
 cellPadding=1 width=455 align=center height=139>
 <TBODY>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Time:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD><B>&nbsp;</B><FONT color=#663300>9h00 -
 16h00</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Cost:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>&nbsp;<FONT color=#663300>R 1 100.00 per
 delegate</FONT></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">R.S.V.P:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>
 <DIV><FONT color=#800000>033 326 1972 or&nbsp;072 964
 2814</FONT> </DIV></TD></TR>
 <TR>
 <TD width=125>
 <P style="MARGIN: 0cm 0cm 0pt" class=MsoNormal><B><SPAN
 style="COLOR: maroon; FONT-SIZE: 13.5pt; mso-fareast-font-family: 'Times New Roman'">Email:</SPAN></B><SPAN
 style="FONT-SIZE: 11pt">&nbsp;</SPAN></P></TD>
 <TD>&nbsp;<FONT color=#663300><A
 href="mailto:admin@frauendorf.co.za">admin@frauendorf.co.za</A></FONT></TD></TR></TBODY></TABLE></DIV>
 <DIV><SPAN
 style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
 lang=EN-US></SPAN>&nbsp;</DIV>
 <DIV>
 <DIV style="MARGIN: 0cm 0cm 0pt" class=MsoNormal
 align=center><SPAN
 style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
 lang=EN-US><FONT face="Times New Roman"><FONT color=#804000>
 <DIV style="MARGIN: 0cm 0cm 0pt" class=MsoNormal
 align=center><B><SPAN
 style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
 lang=EN-US><FONT color=#ff0000>If you wish to be removed from
 this database please type remove in the
 subject</FONT></SPAN></B><B><FONT color=#ff0000><FONT
 color=#ff0000><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
 lang=EN-US><FONT color=#ff0000>line with all your email
 addresses&nbsp;and</FONT></SPAN><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: navy; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
 lang=EN-US>&nbsp;</SPAN></FONT><SPAN
 style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
 lang=EN-US><FONT color=#ff0000>return this complete
 email,&nbsp;from the exact email address you received this
 from, and email&nbsp;the entire email&nbsp;to</FONT> <A
 href="mailto:unsubscribe@frauendorf.co.za">unsubscribe@frauendorf.co.za</A>
 </SPAN></FONT></B></DIV></FONT></FONT></SPAN></DIV></DIV></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></DIV>
<DIV
align=left>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</DIV>
<DIV align=left><FONT color=#000080
size=4><B>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
TRAINING CALENDAR FOR MAY 2013</B></FONT></DIV>
<DIV align=left><B></B>&nbsp;</DIV>
<DIV align=left>
<TABLE border=1 cellSpacing=1 borderColor=#400080 cellPadding=1 width=1063
height=256>
 <TBODY>
 <TR>
 <TD width=381><FONT color=#0000ff size=4><B>Name of Course</B></FONT></TD>
 <TD width=238><FONT color=#0000ff size=4><B>Date</B></FONT></TD>
 <TD width=248><FONT color=#0000ff size=4><B>Area</B></FONT></TD>
 <TD><FONT color=#0000ff size=4><B>Price</B></FONT></TD></TR>
 <TR>
 <TD width=381>Frontline Excellence</TD>
 <TD width=238>7&nbsp;May 2013</TD>
 <TD width=248>Durban North</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381>Frontline Excellence</TD>
 <TD width=238>7&nbsp;May 2013</TD>
 <TD width=248>Sandton</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381>Best way to resolve conflict in the office</TD>
 <TD width=238>10 May 2013</TD>
 <TD width=248>Durban North</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381>Best way to resolve conflict in the office</TD>
 <TD width=238>10 May 2013</TD>
 <TD width=248>Sandton</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381><SPAN
 style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Calibri','sans-serif'; COLOR: white; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: background1"><FONT
 color=#000000>Telephone Skills, Customer Service + Diff
 clients</FONT></SPAN></TD>
 <TD width=238>17 May 2013</TD>
 <TD width=248>Durban North</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381><SPAN
 style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Calibri','sans-serif'; COLOR: white; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: background1"><FONT
 color=#000000>Telephone Skills, Customer Service + Diff
 clients</FONT></SPAN></TD>
 <TD width=238>17 May 2013</TD>
 <TD width=248>Sandton</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381><SPAN
 style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Calibri','sans-serif'; COLOR: white; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: background1"><FONT
 color=#000000>How to keep your employees motivated</FONT></SPAN></TD>
 <TD width=238>24 May 2013</TD>
 <TD width=248>Durban North</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381><SPAN
 style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Calibri','sans-serif'; COLOR: white; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: background1"><FONT
 color=#000000>How to keep your employees motivated</FONT></SPAN></TD>
 <TD width=238>24 May 2013</TD>
 <TD width=248>Sandton</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381><SPAN
 style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Calibri','sans-serif'; COLOR: white; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: background1"><FONT
 color=#000000>Selling Smarter</FONT></SPAN></TD>
 <TD width=238>28 May 2013</TD>
 <TD width=248>Durban North</TD>
 <TD>R1 100</TD></TR>
 <TR>
 <TD width=381><SPAN
 style="LINE-HEIGHT: 115%; FONT-FAMILY: 'Calibri','sans-serif'; COLOR: white; FONT-SIZE: 14pt; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-fareast-language: EN-US; mso-ansi-language: EN-ZA; mso-bidi-language: AR-SA; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-themecolor: background1"><FONT
 color=#000000>Selling Smarter</FONT></SPAN></TD>
 <TD width=238>28 May 2013</TD>
 <TD width=248>Sandton</TD>
 <TD>R1 100</TD></TR></TBODY></TABLE></DIV>
<DIV align=left>&nbsp;</DIV></FONT><B><SPAN
style="COLOR: maroon; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US"
lang=EN-US><FONT
color=#ff0000>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; If
you wish to be removed from this database please type remove in the
subject</FONT></SPAN></B><B><FONT color=#ff0000><FONT color=#ff0000><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
lang=EN-US><FONT color=#ff0000>line with all your email
addresses&nbsp;and</FONT></SPAN><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: navy; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
lang=EN-US>&nbsp;</SPAN></FONT><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
lang=EN-US><FONT color=#ff0000>return this complete
email,&nbsp;</FONT></SPAN></FONT></B>
<DIV align=left><B><FONT color=#ff0000><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
lang=EN-US><FONT
color=#ff0000>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
from the </FONT></SPAN></FONT></B><B><FONT color=#ff0000><SPAN
style="FONT-FAMILY: 'Times New Roman','serif'; COLOR: maroon; FONT-SIZE: 12pt; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA; mso-ansi-language: EN-US; mso-bidi-language: AR-SA"
lang=EN-US><FONT color=#ff0000>exact email address you received this from, and
email&nbsp;the entire email&nbsp;to</FONT> <A
href="mailto:unsubscribe@frauendorf.co.za">unsubscribe@frauendorf.co.za</A>
</SPAN></FONT></B></DIV></BODY></HTML>

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